First Choice Power Cares!

Government Shutdown Impact on Customers

The United States of America (USA) government shutdown began on December 22, 2018 because of an unapproved budget for 2019. The government shutdown includes shutting down all non-essential government programs, resulting in hundreds of thousands of government employees not receiving their paycheck until the shutdown ends.

How can I receive assistance paying my bill?

Our Customer Care representatives are there to help you pay your bill. They can be reached at 1-866-469-2464 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

Qualified customers may be eligible for one of First Choice Power's Deferred Payment Plans. These are extended payment plans allowing past-due bills to be paid in installments over a specified time period.

Currently, available options include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period

  • You are eligible for a Deferred Payment Plan if you meet these criteria:

  • There are no insufficient Funds payments on your account in the last 30 days
  • No more than two Insufficient Funds payments on your account in the last 12 months
  • No Broken Payment Extensions on your account in the last 90 days
  • You make the required 50% Down payment.
  • There is no more than one broken DPP on your account in the last six months. Under usual circumstances, the requirement is that an account has no broken DPP's in the last six months, but we are making an exception for those affected by the government shutdown.
  • A DPP arrangement can be set up for the entire balance on your account with two to five equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

    Learn more about Deferred Payment Plans here.

  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers suffering financial hardship

If you are interested in one of these payment options, please contact our customer care team at 1-866-469-2464.

Thanks to a federal government initiative called the Comprehensive Energy Assistance Program (CEAP), you have access to agencies around Texas designed to provide financial relief and help you pay your energy bills.

If you ever need help paying your utility bills in the Lone Star State, there are a few ways to get the necessary funds to keep your lights on at home:

  • Dial 2-1-1 on your mobile phone to reach an operator who can connect you with agencies in your community.
  • Call 1-877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. This toll-free number will directly connect you with the CEAP service provider in your county.

You can learn more about this program at the Texas Department of Housing and Community Affairs website. or simply reach out to one of the local community agencies that assist your county listed in the chart located at the end of this page.

Local Resources That Can Help You

Houston:

Dallas/Fort Worth: 

Additional Resources:

Creditors: Banks and creditors such as Bank of America, Chase, Discover and Wells Fargo are working to help federal employees. For more information, call Bank of America’s Client Assistance Program at 844-219-0690Chase’s special care line at 888-356-0023; Discover’s assistance line at 800-347-2683; and Wells Fargo at 800-TO-WELLS.

Food: Many federal workers need support to feed their families. North Texans who need help can look online for a local food bank at tafb.org or call 2-1-1 for help. SNAP benefits may also be available. Learn more at YourTexasBenefits.com or by calling the Lone Star Help Desk at 800-777-7EBT.

Rent: For groups that help with emergency rental assistance, contact the 2-1-1 social service helpline.

Internet/cell:  Several providers are offering flexible payment options for federal employees. Contact your provider directly for more information.

Unemployment benefits: Federal employees may be eligible for "Unemployment Compensation for Federal Employees," through state unemployment insurance agencies. For more information, read through the U.S. Office of Personnel Management’s fact sheet.

Agency Name

Address

Contact Numbers

Counties Served

Dallas County Department of Health and Human Services 2377 N. Stemmons Fwy, Suite 600
Dallas, Texas 75207-2710
Phone: 1-214-819-1848
Fax: 1-214-819-6022
Dallas
Metrocrest Social Services 13801 Hutton Drive
Farmers Branch, TX 75234
Phone: 1-972-446-2100
Fax: 1-817-392-5776
Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas zip (75287)
Christian Community Action 200 S Mill Street
Lewisville, TX 75057
Phone:1-972-221-1224 Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts
City of Ft Worth Community Action Partnership 4200 South Freeway, Suite 2200
Fort Worth, Texas 76115-1499
Phone: 1-817-392-5700
Fax: 1-817-392-5776
Tarrant
Tarrant County Human Services 100 E. Weatherford
Fort Worth, Texas 76196
Phone: 1-817-531-5620 Tarrant
Irving Cares 440 Nursery Road
Irving, TX 75060
Phone: 1-972-721-9181
Fax: 1-972-438-7345
City of Irving
BakerRipley (FKA Neighborhood Centers, Inc.) 3838 Aberdeen Way
Houston, Texas 77025
Phone: 1-713-667-9400
Fax: 1-832-413-5803
Harris
Harris County Community Services Department 8410 Lantern Point Dr.- Annex M
Houston, Texas 77054
Phone: 1-713-696-7900 Harris
Aspermont Small Business Development Center, Inc 9660 US Hwy 83 South
Aspermont, Texas 79502
Phone: 1-940-989-3538
Fax: 1-940-989-3445
Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
Bexar County Department of Community Resources 233 N. Pecos Street, Ste 590
San Antonio, Texas 78207
Phone: 1-210-335-3707
Fax: 1-210-335-6788
Bexar
Big Bend Community Action Committee, Inc 1412 West Berlin Street
Marfa, Texas 76834
Phone: 1-432-729-4908
Fax: 1-432-729-3435
Brewster, Culberson, Hudspeth, Jeff Davis, Presidio
Brazos Valley Community Action Agency, Inc. 1500 University Dr E, Ste 100
College Station, Texas 77840
Phone: 1-979-846-1100
Fax: 1-979-260-9390
Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, Washington
Central Texas Opportunities, Inc 118 W Pecan Ste 405
Coleman, Texas 76834
Phone: 1-325-625-4167
Fax: 1-325-625-3335
Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels
Combined Community Action, Inc. 165 W. Austin Street
Giddings, Texas 78942
Phone: 1-979-540-2980
Fax: 1-979-542-9565
Austin, Bastrop, Colorado, Fayette, Lee
Community Action Committee of Victoria, TX 4007 Halsey Street
Victoria, Texas 78942
Phone: 1-361-578-2989
Fax: 1-361-578-0062
Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria
Community Action Corporation of South Texas 204 E. First Street
Alice, Texas 78333
Phone: 1-361-664-0145
Fax: 1-361-664-0120
Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
Cameron and Willacy Counties Community Projects, Inc. 864 Central Blvd Suite 2500
Brownsville, Texas 78520
Phone: 1-956-544-6411
Fax: 1-956-544-6414
Cameron, Willacy
Community Action Inc., of Central Texas 101 Uhland Road, Ste 107
San Marcos, Texas 78667
Phone: 1-512-392-1161
Fax: 1-512-396-4255
Blanco, Caldwell, Hays
Community Council of South Central Texas, Inc. 1410 E. Court Street
Seguin, Texas 78155-5705
Phone: 1-830-303-4376
Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala, Demitt, La Salle, Maverick
Community Services Agency of South Texas 910 S. 5th Street
San Marcos, Texas 78667
Phone: 1-830-876-5219
Fax: 1-830-876-5280
Dimmit, LaSalle, Maverick
Community Services of Northeast Texas, Inc. 304 E. Houston
Linden, Texas 75563
Phone: 1-903-756-5596
Fax: 1-903-756-7294
Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, Titus
Concho Valley Community Action Agency. 36 W Beaureguard, Suite B-100
San Angelo, Texas 76903
Phone: 1-325-653-2411
Fax: 1-325-658-3147
Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
Economic Action Committee of The Gulf Coast 904 Whitson St.
Bay City, Texas 77404-1685
Phone: 1-979-245-6901
Fax: 1-979-245-5699
Matagorda
Economic Opportunities Advancement Corporation (EOAC)

500 Franklin Avenue
Waco, Texas 76701-2111

Phone: 1-254-753-0331
Fax: 1-254-754-0046
Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, Navarro
El Paso Community Action Program, Project BRAVO, Inc. 2000 Texas Avenue
El Paso, Texas 79901-1919
Phone: 1-915-562-4100
Fax: 1-915-562-8952
El Paso
Galveston County Community Action Council, Inc. 4700 Broadway Suite C109
Galveston, Texas 77552

Phone: 1-409-765-7878
Fax: 1-409-765-9951

Brazoria, Fort Bend, Galveston, Wharton
Greater East Texas Community Action Program (GETCAP) 114 W. Hospital
Nacogdoches, Texas 75961
Phone: 1-936-564-2491
Fax: 1-936-564-0302
Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, Wood
Hidalgo County Community Services Agency 2524 N. Closner
Edinburg, Texas 78540

1-956-383-6240
Fax: 1-956-380-4324

Hidalgo
Hill Country Community Action Association, Inc. 2905 West Wallace
San Saba, Texas 76877
Phone: 1-325-372-5167
Fax: 1-325-372-3526
Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba
Kleberg County Human Services 1109 E Santa Gertrudis
Kingsville, Texas 78363
Phone: 1-361-595-8572
Fax: 1-361-595-8578
Kenedy, Kleberg
Lubbock Community Development Department 1611 10th St
Lubbock, Texas 79457
Phone: 1-806-775-2309
Fax: 1-806-775-3917
Lubbock
Nueces County Community Action Agency 101 South Padre Island Dr.
Corpus Christi, Texas 78405 76196
Phone: 1-361-883-7201
Fax: 1-361-883-9173
Nueces
Panhandle Community Services 1309 West 8th Ave, Plaza C
Amarillo, Texas 79120-2150
Phone: 1-806-372-2531
Fax: 1-806-373-8143
Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
Pecos County Community Action Agency 101 North Jackson
Fort Stockton, TX 79735
Phone: 1-432-336-7528
Fax: 1-432-336-8813
Crane, Pecos, Terrell
Rolling Plains Management Corporation 118 N 1st St.
Crowell, Texas 79227
Phone: 1-940-684-1571
Fax: 1-940-684-1693
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
South Plains Community Action Association, Inc. 411 Austin Street
Levelland, Texas 79336
Phone: 1-806-864-6104
Fax: 1-806-894-5349
Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
South Texas Development Council 1002 Dicky Lane
Laredo, Texas 78043-2187
Phone: 1-956-722-3995
Fax: 1-956-722-2670
Jim Hogg, Starr, Zapata
Texas Neighborhood Services 522 Palo Pinto St.
Weatherford, Texas 76086
Phone: 1-817-598-5700
Fax: 1-817-594-9840
Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise
Texoma Council of Governments 1117 Gallagher Drive, Suite 100
Sherman, Texas 75090
Phone: 1-903-813-3541
Fax: 1-903-813-3511
Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall
Travis County Health & Human Services and Veterans Services P.O. Box 1748
Austin, Texas 78767
Phone: 1-512-854-4100
Fax: 1-512-854-4123
Travis
Tri-County Community Action, Inc 214 Nacogdoches Street
Center, Texas 75935
Phone: 1-936-598-6315
Fax: 1-936-598-7272
Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, Upshur
Webb County Community Action Agency 1110 Washington St, Suite 203
Laredo, Texas 78040-4443
Phone: 1-956-523-4182
Fax: 1-956-523-5016
Webb
West Texas Opportunities, Inc. 603 North 4th Street
Lamesa, Texas 79331
Phone: 1-806-872-8354
Fax: 1-806-872-5816
Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton Ward
Williamson-Burnet County Opportunities, Inc. 604 High Tech DR
Georgetown, Texas 78626
Phone: 1-512-763-1400
Fax: 1-512-763-1411
Burnet, Williamson