You Got This 12

Today’s prepaid rates are based on the current cost of energy, which can change daily. The cost of energy is currently elevated over the next few months due to recent power plant closures that has the market concerned that there may be a shortage of power supply during peak usage periods this summer. Because the rates that we would be charging for your prepaid electric service may be significantly increased in order to cover the higher cost of energy this summer, we have decided that it is in the best interest of the customer to suspend offering new/additional prepaid electric offers at this time. Please feel free to check back in a couple of months to see if we are offering new prepaid services! Thanks - Kate

It looks like this would be an account specific question and we want to make sure that your information stays private! If you could please email us your account number, full address and phone number to digitalcare_fcp@directenergy.com we can look into this further for you and determine how to resolve this for you. The detail regarding your rate would depend on your account type and rate information. Thank you! - Kate

We appreciate you reaching out with a question! There are multiple factors that determine what your monthly bill will be so unfortunately we cannot provide you with a set amount for the monthly bill. However, we are happy to go over the rate plan pricing, what that means, and how you can best manage your usage and keep your bills as low as possible. Please feel free to reach out to us via email at digitalcare_fcp@directenergy.com for additional assistance. I look forward to speaking with you soon!

Hi, Martha! Thank you for reaching out to our team. We are usually able to begin service the next day once the enrollment is submitted. Please feel free to reach out with any additional questions you may have regarding our service. Have a great day!

Good Afternoon! The deposit requirement is determined by the credit check completed at the time of submitting an enrollment. Depending upon those results there may be a deposit to begin services. The deposit amount can vary from $0-$150. If one is assessed you will receive notification advising of the amount to be paid before service can begin. Please let us know if we may help with any additional questions about beginning service. Enjoy your day!

Hi, Nikkiz! I apologize for the delay in our response to your question. The Choice Savings 12 plan is one of our many 12 month rate plans. To find the specific rate we ask that you input your zip code on the website and the price will be shown on that particular rate. If you have any additional questions please feel free to reach out to us for additional assistance. Thank you!

Hi, Deb. Thank you for reaching out to us. We apologize for the delay in response. When enrolling you would need to have a $0 balance on any previous accounts across our brands. Additionally, there is a base charge for service. The details of that, and any additional charges, can be found by going to the EFL link for the rate you are interested in. Please feel free to reach out to us via email at dedigitalcare@directenergy.com should you have more questions. I hope you have a wonderful day!

Hi, Ceci! Thank you for taking the time to ask us a question! For all post paid monthly plans a soft credit check is completed when enrolling. However, we do have prepaid services that do not require a credit check to enroll. Please feel free to reach out to us at dedigitalcare@directenergy.com if there are any additional questions I may help with today. Have a wonderful day! -Paige