Help for Victims of Hurricane Harvey
First Choice Power is here to support our fellow Texans suffering the catastrophic effects of Hurricane Harvey. We want to do our part to help ease the minds of our customers and allow them to focus on their families and the recovery of their communities.
To show our support, we are committing to the following through at least October 2, 2017:
- To avoid adding the financial burden many of you are currently experiencing, we will not charge any late fees.
- We will not disconnect your power. If you experience an interruption during this time, contact your local utility.
- We won't report late payments to credit reporting agencies, even if you were behind on your bill before the storm hit.
- We will work with you to address your specific situation if you need to arrange a flexible or deferred payment plan.
Our hearts go out to all those impacted by this devastating storm, and we are grateful to the emergency response workers who have come from all across the nation to help.
How You Can Help
Donate to the Red Cross at www.directenergy.com/donate and our sister company Direct Energy will match it -- up to $50,000. Even the smallest donation can help the many people who were affected by Hurricane Harvey.
Shortages are expected due to blood bank closures along the coast, and a rise in demand caused by storm-related injuries. Find donation centers or blood drives for the South Texas Blood & Tissue Center here, or for Texas organization Carter BloodCare here.
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Contact your local utility for outage information:Back to Navigation
Q: I had to break my extended payment plan/deferred payment plan due to Hurricane Harvey. Will I be eligible for another one?
A: Yes. We will be more than happy to set up another extended payment plan or deferred payment plan for you.
Q: I have an extended payment plan or deferred payment plan but I can't make payments due to Hurricane Harvey. What are my options?
A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will work with you on payment arrangements after that date. Please contact us at 1-866-469-2464 to learn more.
Q: I had to evacuate from my house due to flooding. What are my options?
A: We are sorry to hear about this and are glad to hear you are safe. We will not be disconnecting the power to your home. If your power is off, it is because of an outage in your area. Refer to our outage information page in order to contact your utility for further outage information.
Once you are able to safely return home, please keep us updated on your status and we will work with you on payment options. You can contact us at 1-866-469-2464 to learn more.
Q: Can I disconnect my electricity until the hurricane is over?
A: This may not be possible, depending on your utility. Please contact us at 1-866-469-2464 so that we can better assess your situation.
Q: Will I be charged a late fee or disconnection notice fee because I am not able to make my payment on time?
A: All late fees and disconnection fees will be waived through at least October 2nd, 2017.
Q: I don't qualify for a payment plan. Will I get more time to pay my electricity bill?
A: We are waiving all late fees and disconnection fees through at least October 2nd, 2017, and will be glad to help you with payment arrangements after that date. Please contact 1-866-469-2464 and we'll be happy to assist you.
Q: I have prepaid electricity and can't make an additional payment due to the hurricane. What are my options?
A: We will not be disconnecting the power to your home. To support our community in this difficult time, we have suspended all disconnection efforts until at least October 2nd, 2017.
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- The American Red Cross list of open shelters
- The Federal Emergency Management Agency (FEMA)
- The City of Houston Emergency Operations Center has links to additional resources
- The American Red Cross guide to repairing your home.
- Disaster recovery Health and Safety Guidelines from the Department of Homeland Security
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