FAQs for Texas

Get the Answers for Your Important Electricity Questions

What is a Switch Hold?

A Switch Hold can be placed on your service by either a Retail Energy Provider (REP, or the electricity company you signed up with) for an outstanding bill (often from the prior tenant) or by the Transmission and Distribution Service Provider (TDSP, or the utility company for your area) due to meter tampering.

The purpose of a Switch Hold is to make sure the person responsible for the bills at your service address pays any/all outstanding charges before switching to a new REP. The Switch Hold will remain in place until the specified charges have been paid.

If you experience a Switch Hold issue during your enrollment process, it may be because the previous occupant left without paying his or her bills. To remove the Switch Hold, you will need to prove you're a new resident at that address, and not the person with the overdue bills. Only then will the TDSP or the previous REP remove the Switch Hold so you can keep signing up with us.

To learn how to remove a Switch Hold, please visit this FAQ.

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