FAQs for Texas

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How will I know if Switch Hold was removed?

When your switch hold has been removed, your account with us will be noted with this information, and your service with us will be connected.

We do ask that you do not contact your utility company with questions about the Switch Hold. Please call us at 1-855-534-3881 or e-mail us at FirstChoicePower@directenergy.com for an update. Please allow us time to receive your paperwork.

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