FAQs for Texas

Get the Answers for Your Important Electricity Questions

Switch Holds FAQs for Texas

  • What is an Affidavit of Landlord?

    If you don't have a lease agreement, get your landlord to notarize the Affidavit of Landlord. This states your proof of residency at the premise and confirms that the landlord is not responsible for the previous occupant's charges....

  • How will I know if Switch Hold was removed?

    When your switch hold has been removed, your account with us will be noted with this information, and your service with us will be connected. We do ask that you do not contact your utility company with questions about the Switch...

  • Why was the removal of the Switch Hold denied?

    Most likely, the Switch Hold at your service address wasn't removed because there is an association between you and the previous occupant of the service address. This is determined by the New Occupancy Statement (NOS) form and...

  • How do I get a New Occupancy Statement (NOS) form?

    It's simple - we'll give you one! To ask for a NOS to prove you're a new resident at your service address (and not the person who's late paying bills), please send an e-mail to enrollment.exceptions@directenergy.com .

  • What is a Switch Hold?

    A Switch Hold can be placed on your service by either a Retail Energy Provider (REP, or the electricity company you signed up with) for an outstanding bill (often from the prior tenant) or by the Transmission and Distribution...

  • How do I get the Switch Hold removed?

    Simple! All you have to do is download a New Occupant Statement (NOS) here, enter all the information, and sign it. Next, submit it to us with one of the following: A copy of a signed lease agreement (in its entirety) in your...

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