FAQs for Texas

Get the Answers for Your Important Electricity Questions

Enrolling with First Choice Power FAQs for Texas

  • What if I change my mind after I switch to First Choice Power?

    When you switch to First Choice Power, you have the right to change your mind (rescind your terms of service statement) without penalty or fee of any kind within three federal business days after receiving the terms of service...

  • How do I enroll with First Choice Power?

    Enrolling for service with First Choice Power is simple! You can:

    • Visit our Electricity Plans Page and enter your service address to see available rates in your area; or
    • Call 1-855-534-3881 (730am - 8pm, Monday-Saturday) to speak with a friendly Customer Service representative for assistance

    If you're signing up for service with us at a new address, congrats on your new home! It can take up to 3 business days to for you to become our customer, so be sure to sign up for service so your power starts on the day you move in!

    If you're switching to us at your current address, thanks for choosing First Choice Power! It can take up to 7 days for you to become our customer, and you won't experience any service interruptions during the switch! Once you become our customer, you normally receive your first bill within 4-6...

  • Can I enroll with First Choice Power if I am on a contract with another energy company?

    Certainly! We love having new customers choose us over their current company!

    However, we do recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to First Choice Power. We don't want your experience with us to start off on the wrong foot if you have fees from your old company frustrating...

  • What happens when I switch to First Choice Power?

    When you switch to First Choice Power, the following steps occur:

    • First, you'll receive notification from the Electric Reliability Council of Texas (ERCOT) confirming your switch.
    • Next, you'll get a welcome kit from First Choice Power with details on your pricing, Terms of Service statement, and other details.
    • A standard switch from one Retail Electricity Provider to another typically takes 3-7 business days to complete.
    • You will not experience any loss of power during this...

    • Will I get the same level of reliability if I switch to First Choice Power?

      Yes! The utility company for your area (also called your Transmission and Distribution Service Provider, or TDSP) will continue to read your meter, maintain the poles and wires, and respond to power outages. You won't experience any change in the reliability of your service. As your Texas Retail Electricity Provider, First Choice Power will be responsible for providing your electricity rate, billing, and customer...

    • Do I need to pay a deposit?

      You might not have to pay a deposit at all!

      If you are asked to pay a deposit for service with First Choice Power, the amount it based upon our credit requirements and the credit check we perform when you sign up.

      If a deposit is due, we must receive the deposit as soon as possible but no later than fifteen (15) days or we will cancel your request for service. To pay the deposit online, we accept Visa, MasterCard, and Discover and payment from bank account (additional fees may apply).

      After you pay the deposit, it will returned to you with interest after twelve (12) consecutive on-time bill payments. If you leave First Choice Power, the deposit with interest, minus any outstanding balance will be returned to you within 6-8 weeks after you switch away from...

    • Do you waive the deposit?

      You may be eligible to have First Choice Power waive the deposit requirement if you meet one of the following criteria:

      62 or older
      If you are 62 years of age or older, please send us a copy of your or your spouse's driver's license or state ID. You must not have any overdue electricity payments.

      Victim of domestic violence
      If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.

      Letter of credit
      If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

      Letter of guarantee
      A letter of guarantee is a letter from someone who is already a current First Choice Power customer in good standing and who will act as a guarantor for your First Choice Power account.

      Medically indigent
      If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.

      For any of the situations above, you can send us your information by:

      • Fax at 1-866-791-4331, Attn. Deposit Waiver
      • Mail at:
        Attn. Deposit Waiver
        P.O. Box 180
        Tulsa, OK 74101-0180, United States

      Once we receive your documentation, we'll let you know that we've sent a request for your First Choice Power service to begin. Remember, we cannot send the order to start your electric service until we confirm your status, so please send us the forms as soon as you can. We will hold your enrollment for 30 days or until this information is received, whichever comes...

    • What if I am tax exempt?

      You should fax your completed tax exemption certificate to our Customer Care Center at 1-866-348-4193 or mail us a copy of the certificate to the following address in order to process your exemption:

      First Choice Power
      PO Box 180
      Tulsa, OK 74101-0180
      Unless we have a certificate on file, we are required to charge you sales...

    • I thought I completed by order for electricity, but it showed me an Order Pending page. What does this mean?

      For non-prepaid products, "Order Pending" means we could not verify your identity using the information that was provided. To protect your identity and confirm we are signing up the right person and home with First Choice Power, we need to collect some additional information from you.

      Please call 1-866-968-8083 from Monday-Friday, 8 AM-5 PM, and provide the following:

      • Customer Name
      • Daytime Contact Phone Number
      • Account Number

      An agent from our Exceptions Department will contact you within 24-48 business hours.

      If you have any questions about this process, please call us at 1-888-305-3828 or e-mail us at firstchoicepower@directenergy.com.

      For prepaid products, "Order Pending means we either had an issue establishing the ESI ID for the account, or there was a data issue. Our Exceptions Department will contact you at the phone number provided, if needed, to resolve the issue....

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