FAQs for Texas

Get the Answers for Your Important Electricity Questions

Enrolling with First Choice Power FAQs for Texas

  • What if I change my mind after I switch to First Choice Power?

    When you switch to First Choice Power, you have the right to change your mind (rescind your terms of service statement) without penalty or fee of any kind within three federal business days after receiving the terms of service...

  • How do I enroll with First Choice Power?

    Enrolling for service with First Choice Power is simple! You can: Visit our Electricity Plans Page and enter your service address to see available rates in your area; or Call 1-855-534-3881 (730am - 8pm, Monday-Saturday) to speak...

  • Can I enroll with First Choice Power if I am on a contract with another energy company?

    Certainly! We love having new customers choose us over their current company! However, we do recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies...

  • What happens when I switch to First Choice Power?

    When you switch to First Choice Power, the following steps occur: First, you'll receive notification from the Electric Reliability Council of Texas (ERCOT) confirming your switch. Next, you'll get a welcome kit from First Choice...

  • Will I get the same level of reliability if I switch to First Choice Power?

    Yes! The utility company for your area (also called your Transmission and Distribution Service Provider, or TDSP) will continue to read your meter, maintain the poles and wires, and respond to power outages. You won't experience...

  • Do I need to pay a deposit?

    You might not have to pay a deposit at all! If you are asked to pay a deposit for service with First Choice Power, the amount it based upon our credit requirements and the credit check we perform when you sign up. If a deposit...

  • Do you waive the deposit?

    You may be eligible to have First Choice Power waive the deposit requirement if you meet one of the following criteria: 62 or older If you are 62 years of age or older, please send us a copy of your or your spouse's driver's...

  • What if I am tax exempt?

    You should fax your completed tax exemption certificate to our Customer Care Center at 1-866-348-4193 or mail us a copy of the certificate to the following address in order to process your exemption: First Choice Power PO...

  • I thought I completed by order for electricity, but it showed me an Order Pending page. What does this mean?

    For non-prepaid products, "Order Pending" means we could not verify your identity using the information that was provided. To protect your identity and confirm we are signing up the right person and home with First Choice Power,...

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