FAQs for Texas

Get the Answers for Your Important Electricity Questions

Do you waive the deposit?

You may be eligible to have First Choice Power waive the deposit requirement if you meet one of the following criteria:

62 or older
If you are 62 years of age or older, please send us a copy of your or your spouse's driver's license or state ID. You must not have any overdue electricity payments.

Victim of domestic violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.

Letter of credit
If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

Letter of guarantee
A letter of guarantee is a letter from someone who is already a current First Choice Power customer in good standing and who will act as a guarantor for your First Choice Power account.

Medically indigent
If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.

For any of the situations above, you can send us your information by:

  • Fax at 1-866-791-4331, Attn. Deposit Waiver
  • Mail at:
    Attn. Deposit Waiver
    P.O. Box 180
    Tulsa, OK 74101-0180, United States

Once we receive your documentation, we'll let you know that we've sent a request for your First Choice Power service to begin. Remember, we cannot send the order to start your electric service until we confirm your status, so please send us the forms as soon as you can. We will hold your enrollment for 30 days or until this information is received, whichever comes first.

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