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Enrolling with First Choice Power
What if I change my mind after I switch to First Choice Power?
When you switch to First Choice Power, you have the right to change your mind (rescind your terms of service statement) without penalty or fee of any kind within three federal business days after receiving the terms of service...
How do I enroll with First Choice Power?
Enrolling for service with First Choice Power is simple! You can: Visit our Electricity Plans Page and enter your service address to see available rates in your area; or Call 1-855-534-3881 (730am - 8pm, Monday-Saturday) to speak...
Can I enroll with First Choice Power if I am on a contract with another energy company?
Certainly! We love having new customers choose us over their current company! However, we do recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies...
What happens when I switch to First Choice Power?
When you switch to First Choice Power, the following steps occur: First, you'll receive notification from the Electric Reliability Council of Texas (ERCOT) confirming your switch. Next, you'll get a welcome kit from First Choice...
Will I get the same level of reliability if I switch to First Choice Power?
Yes! The utility company for your area (also called your Transmission and Distribution Service Provider, or TDSP) will continue to read your meter, maintain the poles and wires, and respond to power outages. You won't experience...
Switching to First Choice Power
What if I change my mind after I switch to First Choice Power?
When you switch to First Choice Power, you have the right to change your mind (rescind your terms of service statement) without penalty or fee of any kind within three federal business days after receiving the terms of service...
What happens when I switch to First Choice Power?
When you switch to First Choice Power, the following steps occur: First, you'll receive notification from the Electric Reliability Council of Texas (ERCOT) confirming your switch. Next, you'll get a welcome kit from First Choice...
Will I get the same level of reliability if I switch to First Choice Power?
Yes! The utility company for your area (also called your Transmission and Distribution Service Provider, or TDSP) will continue to read your meter, maintain the poles and wires, and respond to power outages. You won't experience...
Switch Holds
What is an Affidavit of Landlord?
If you don't have a lease agreement, get your landlord to notarize the Affidavit of Landlord. This states your proof of residency at the premise and confirms that the landlord is not responsible for the previous occupant's charges....
How will I know if Switch Hold was removed?
When your switch hold has been removed, your account with us will be noted with this information, and your service with us will be connected. We do ask that you do not contact your utility company with questions about the Switch...
Why was the removal of the Switch Hold denied?
Most likely, the Switch Hold at your service address wasn't removed because there is an association between you and the previous occupant of the service address. This is determined by the New Occupancy Statement (NOS) form and...
How do I get a New Occupancy Statement (NOS) form?
It's simple - we'll give you one! To ask for a NOS to prove you're a new resident at your service address (and not the person who's late paying bills), please send an e-mail to enrollment.exceptions@directenergy.com .
What is a Switch Hold?
A Switch Hold can be placed on your service by either a Retail Energy Provider (REP, or the electricity company you signed up with) for an outstanding bill (often from the prior tenant) or by the Transmission and Distribution...
Deposits
Do I need to pay a deposit?
You might not have to pay a deposit at all! If you are asked to pay a deposit for service with First Choice Power, the amount it based upon our credit requirements and the credit check we perform when you sign up. If a deposit...
Do you waive the deposit?
You may be eligible to have First Choice Power waive the deposit requirement if you meet one of the following criteria: 65 or older If you are 65 years of age or older, please send us a copy of your or your spouse's driver's...
General Questions
What is the difference between First Choice Power and my local utility company?
First Choice Power is a retail supplier of electricity, and your local distributor is a regulated entity that delivers electricity home. First Choice Power purchases electricity on the competitive market, and sells it back to...
What is an ESI ID?
ESI stands for "electrical service identifier." An ESI ID number is the physical address where you receive your electricity. To track the electricity used by your house, electric companies use a special meter identification number...
What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....
What is a Smart Meter?
A Smart Meter reads your usage in more detail than a conventional meter. The advanced meter communicates usage information via radio frequency back to the local utility for monitoring and billing purposes, called telemeter, so...
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