FAQs for Texas

Get the Answers for Your Important Electricity Questions

Disconnections, Reconnections, and Outages FAQs for Texas

  • Who do I call when I have a power outage?

    If you experience a power outage at your home or business that it not related to payment of your electricity bill, please call the utility company for your area (also called the Transmission and Distribution Service provider,...

  • How can I have my power reconnected?

    If your power is disconnected because you haven't paid your bill, just pay your past-due balance in full to be reconnected. You can pay online in your First Choice Power MyAccount or by calling Customer Service at 1-855-534-3881....

  • How do I report a power outage?

    To report a power outage in your area that is not caused by a late payment of your past-due bill, please call the local utility company for your area. Don't know who your utility company is? Just check your First Choice Power...

  • What can I do to prevent damage during storms and power outages?

    From unplugging computers to turning your refrigerator to the coldest setting, there are a number of steps you can take to protect your home and family during power outages caused by storms and hurricanes. Learn what to do before...

  • Why is my power disconnected?

    There are two basic reasons your power is disconnected: You haven't paid your past-due balance to First Choice Power. If you still didn't pay your balance 10 days after your bill due date, we sent a Disconnection Order for your...

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