FAQs for Texas

Why do I need to have a valid e-mail address or text capabilities?

We will validate your communication preference to receive daily notifications about your usage and account balance.

• You will receive a message via text or email with your Payment Number.
• Once you make your first payment, you will get a payment confirmation via text or email.
• Once your service begins, your smart meter keeps track of your energy usage, and we inform you daily regarding your usage and account status.
• When your balance gets low, we send you a message via text or email telling you it is time to add money to your account in order to maintain a positive balance.

You can always make a payment at any time by logging into your Online Account Manager.