FAQs for Texas

Get the Answers for Your Important Electricity Questions

Power Down Rewards FAQs for Texas

  • What is a Peak Event?

    Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...

  • What are Peak Hours?

    Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day. Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business...

  • Am I Eligible for Power Down Rewards?

    You're eligible to participate in the Power Down Rewards program if you live in Texas and have a smart meter. You are eligible if you are a current First Choice Power customer. You can enroll by logging into your Online Account...

  • How will I be notified of a pending Peak Event?

    Once a Peak Event has been declared, First Choice Power will contact customers through a variety of means: E-mails or text messages Online Account Manager messages To confirm your enrollment, you can log into your First...

  • How can I be removed from First Choice Power's Power Down Rewards Program?

    The Power Down Rewards program is voluntary and there are no penalties to be removed from the program with First Choice Power. You can call login to your Online Account Manager to see removal options or call Customer Service at...

  • What is the Power Down Rewards Program?

    Texas customers can choose to enroll in the Power Down Rewards Program. If you choose to enroll, you can save 10% by reducing your energy usage during a Peak Event. The First Choice Power Power Down Rewards Program is designed...

  • What are the details of the Power Down Rewards Program?

    With the Power Down Rewards program, customers can save 10% on a monthly bill following an Peak Event. The First Choice Power Power Down Rewards program is designed to help limit electricity use during the high demand hours. ...

  • How do I participate in a peak event?

    Participating is voluntary and simple - you simply need to reduce your energy usage when a Peak Event is called on a summer day. If you reduce your usage, you are helping help offset the demand for electricity during periods...

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