FAQs for Texas

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Power Down Rewards FAQs for Texas

  • What is a Peak Event?

    Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions can sometimes be the result. A Peak Event is usually called in these situations in order to help conserve electricity. These events are based upon extreme weather forecasts, Electric Reliability Council of Texas (ERCOT) public market notices, and First Choice Power customer usage. A Peak Event is typically declared the night before the actual day of the event.

    Building enough power plants to satisfy every possible supply and demand scenario is one possibility, but the cost and environmental impact of that would be tremendous. Thus, demand response programs like our Power Down Rewards Program are designed to be both fiscally and environmentally responsible ways to respond to occasional and temporary high demand...

  • What is the Power Down Rewards Program?

    Texas customers can choose to enroll in the Power Down Rewards Program. If you choose to enroll, you can save 10% by reducing your energy usage during a Peak Event. The First Choice Power Power Down Rewards Program is designed to help limit the high demand for electricity during the hottest or coldest times of the year. This program allows you the opportunity to reduce your energy usage and save money. When you participate in the program, you are helping offset the demand for electricity during periods of high usage, which helps stabilize the electricity...

  • What are Peak Hours?

    Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day. Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage.

    In general, Peak Events are declared when demand for electricity threatens to outpace supply, which typically can occur during hot summer days and cold winter mornings. Additionally, these days can be declared if generation facilities are closed for maintenance, transmission lines are damaged, or during periods when the price to purchase added electricity...

  • How do I participate in a peak event?

    Participating is voluntary and simple - you simply need to reduce your energy usage when a Peak Event is called on a summer day. . If you reduce your usage, you are helping help offset the demand for electricity during periods of peak usage.

    To determine your participation in reducing your energy usage during a "Peak Event," First Choice Power will evaluate the usage you generated on the day of the event and compare it to your historical usage at your service address. If we determine that you did reduce your usage by the required threshold on the day of the event, you will be given a 10% discount on a future...

  • Am I Eligible for Power Down Rewards?

    You're eligible to participate in the Power Down Rewards program if you live in Texas and have a smart meter. You are eligible if you are a current First Choice Power customer.

    You can enroll by logging into your Online Account Manager and clicking on the "Power Down Rewards Program" link

  • How will I be notified of a pending Peak Event?

    Once a Peak Event has been declared, First Choice Power will contact customers through a variety of means:

    • E-mails or text messages
    • Online Account Manager messages

    To confirm your enrollment, you can log into your First Choice Power Online Account Manager portal so that you can ensure that First Choice Power has your preferred e-mail address and phone number on file for your...

  • What are the details of the Power Down Rewards Program?

    With the Power Down Rewards program, customers can save 10% on a monthly bill following an Peak Event. The First Choice Power Power Down Rewards program is designed to help limit electricity use during the high demand hours.

    This program allows customers the opportunity to reduce energy, save money, and help the environment. Customers who participate in the program help offset the demand for electricity during periods of peak usage.

    Customers who enroll in the First Choice Power Power Down Rewards Program and reduce their usage during an Peak Event will be eligible to receive a 10% bill discount. Discount applies to eligible energy supply charges and excludes taxes and TDU charges. Customers must participate in these energy usage reduction events in order to receive the bill credit.

    Event details will be sent to customers via e-mail, text messages, and Online Account Manager messages so that they can be informed that an event has been declared and to advise what can be done to reduce their usage during an event. Customer usage information can be seen in your personal Online Account Manager. First Choice Power determines baselines for load reduction during peak...

  • How do I sign up for Power Down Rewards?

    New customers can opt in during the checkout process when signing up with First Choice Power services online. Current customers can log in to the Online Account Manager and opt in there.

    If you are a Power-to-Go customer, you don't have to do anything! You are already signed up for Power Down Rewards....

  • How can I be removed from First Choice Power's Power Down Rewards Program?

    The Power Down Rewards program is voluntary and there are no penalties to be removed from the program with First Choice Power. You can call login to your Online Account Manager to see removal options or call Customer Service at 1-855-534-3881 to speak with a Phone Representative.

    Power-to-Go customers are not eligible for removal from Power Down...

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