FAQs for Texas

Get the Answers for Your Important Electricity Questions

Can I be removed from Deposit Payback?

Yes, you can be removed from Deposit Payback for the following reasons:

  1.  Paying a bill late;
  2.  Enrolling in a Deferred Payment Plan;
  3. Enrolling in a Payment Extension; and/or
  4. Receiving an Agency Pledge.

If you are removed from Deposit Payback, your deposit will be paid back in full to you after you make 12 consecutive on-time bill payments in full or switch away from First Choice Power upon completion of your contract term.

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