FAQs for Texas

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Deposit Payback FAQs for Texas

  • How can I sign up for Deposit Payback?

    Actually, you don't sign up for Deposit Payback. This program is the method by which First Choice Power pays back your deposit to you if you sign up for any fixed-rate plan with a contract term of 12 months or longer. All you...

  • Can I be removed from Deposit Payback?

    Yes, you can be removed from Deposit Payback for the following reasons:  Paying a bill late;  Enrolling in a Deferred Payment Plan; Enrolling in a Payment Extension; and/or Receiving an Agency Pledge. If you are removed...

  • What happens if I'm removed from Deposit Payback?

    If you are removed from Deposit Payback you will need to make 12 consecutive on-time bill payments in full to be refunded your remaining deposit amount. Your deposit will then be applied to your account as a bill credit (complete...

  • Where can I check the status of my Deposit Payback refund?

    This information is always available in your Online Account Manager. You can see when your participation in Deposit Payback started, how much of your deposit was refunded so far, how much of your deposit is still on hand in the...

  • What is Deposit Payback?

    Deposit Payback from First Choice Power is a program that repays the deposit you paid to begin service with us in a timely fashion that fits your life. Instead of receiving your deposit as one lump sum after you pay your first...

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