You Are Viewing FAQs Categories for Plans, Products, and Services
Refer-A-Friend
How many $25 bill credits can I receive?
There are no limits. For every eligible referral that is successful, you get a $25 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your First Choice Power statement or within...
What happens if the person I referred doesn't include my Referral Code when enrolling?
Your friend has one business day to call First Choice Power and provide your referral code.
What happens to my bill credits if I cancel my First Choice Power service?
You must remain a First Choice Power customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with First Choice Power and/or switch to another retail energy provider, bill credits...
Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?
No, you can call customer care at 1-855-534-3881 with your referrer's number within 24 hours after you complete your enrollment.
What is Refer-A-Friend?
Refer-A-Friend is First Choice Power's customer referral program. Turn your friends on to First Choice Power, and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number...
Power-To-Go®Prepaid Electricity
Why do I need to have a valid e-mail address or text capabilities?
We will validate your communication preference to receive daily notifications about your usage and account balance. You will receive a message via text or email with your Payment Number. Once you make your first payment,...
What is the Daily Base Charge?
Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains First Choice Power's charges incurred from the Transmission Distribution Utility. This includes base...
Will I have to pay a deposit to sign up for Power-To-Go® ?
Yes, a minimum payment of $30.00 will be required to start service.
Can I get Power-To-Go®service the same day I sign up?
Yes — you start by selecting a start date for your service to begin. Then, in order to activate your account, you must make an initial minimum payment of $30.00 immediately after you enroll in Power-To-Go®. You can...
Is prepaid electricity and Power-To-Go®right for me?
With Power-To-Go® there is no difference in the way you use electricity, just how and when you pay for it. Prepaid plans provide affordable energy and the ability to manage usage and costs to stay within your budget. First...
Power-To-Go® Referrals Program
What happens to my account credits if I cancel my First Choice Power service?
You must remain a First Choice Power customer to receive account credits earned through the Power-To-Go® Referrals program. If you cancel your service with First Choice Power and/or switch to another Retail Energy Provider,...
How many account credits can I receive?
Account credits are limited to $500 USD per calendar year. For every eligible referral that is successful, you get a $20 account credit. It's that simple. All you need is your unique Power-To-Go® Referrals ID which can be...
How long will it take to receive my account credit?
You'll receive your $20 account credit when: The person you referred has successfully enrolled with First Choice Power Power to Go®. They have remained a Power to Go® customer for at least 30 consecutive days.
How do I find my Referral ID?
Your referral ID is the same as your account number. You can find your account number by logging into your account.
What happens if the person I referred doesn't use my Referral ID when enrolling?
Within 24 hours of enrollment, your friend can call First Choice Power customer care at 1-855-534-3881 and provide your Referral ID.
First Choice Power Plans and Services
What is the Cancellation Fee or Early Termination Fee for my plan?
Need to cancel? No problem. If you cancel your First Choice Power electricity service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your...
What kinds of plans are available from First Choice Power?
You have the power! At First Choice Power, we have options that suit your lifestyle. Whether you're on a month to month budget or settled down for a while, we've got you covered. Our variable-rate plans come with no contract and...
I'm on a variable-rate plan. What will my rate be each month?
Big freedom! With one of our month-to-month plans, you'll enjoy the convenience of a flexible rate with no contract or cancellation fee. Your price may fluctuate month to month based on market conditions. Not ok with this? You...
Power Down Rewards
What is a Peak Event?
Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...
What are Peak Hours?
Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day. Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business...
Am I Eligible for Power Down Rewards?
You're eligible to participate in the Power Down Rewards program if you live in Texas and have a smart meter. You are eligible if you are a current First Choice Power customer. You can enroll by logging into your Online Account...
How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, First Choice Power will contact customers through a variety of means: E-mails or text messages Online Account Manager messages To confirm your enrollment, you can log into your First...
How can I be removed from First Choice Power's Power Down Rewards Program?
The Power Down Rewards program is voluntary and there are no penalties to be removed from the program with First Choice Power. You can call login to your Online Account Manager to see removal options or call Customer Service at...
Contact Us
Looking for additional help? Just click that blue button below for a range of ways to speak with us!
Contact Us
