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Refer-A-Friend
How many $25 bill credits can I receive?
There are no limits – for every eligible referral that is successful, you get a $25 bill credit. It's that simple. The $25 bill credit will be applied specifically to the energy usage kWh portion of your bill and cannot...
What happens if the person I referred doesn't include my Referral Code when enrolling?
Your friend has one business day to call First Choice Power and provide your referral code.
How long will it take to receive my $25 bill credit?
After the person you referred has been approved as a First Choice Power customer and pays their first three bills in full and on time, you will receive your $25 bill credit.
What happens to my bill credits if I cancel my First Choice Power service?
The bill credits you've already earned are yours to keep. However, if you cancel your First Choice Power service, you won't be able to earn any more rewards, including ones that may be pending.
How do I know if I can refer my friends?
To be able to participate in the Refer-A-Friend program, you must meet the following criteria: Current on all bill payments Enrolled in and using Online Account Manager Have a Refer-a-Friend code or link to provide to your...
Power-To-Go®Prepaid Electricity
Why do I need to have a valid e-mail address or text capabilities?
We will validate your communication preference to receive daily notifications about your usage and account balance. You will receive a message via text or email with your Payment Number. Once you make your first payment,...
What is the Daily Base Charge?
Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains First Choice Power's charges incurred from the Transmission Distribution Utility. This includes base...
Will I have to pay a deposit to sign up for Power-To-Go® ?
Yes, a minimum payment of $30.00 will be required to start service.
Can I get Power-To-Go®service the same day I sign up?
Yes — you start by selecting a start date for your service to begin. Then, in order to activate your account, you must make an initial minimum payment of $30.00 immediately after you enroll in Power-To-Go®. You can...
Is prepaid electricity and Power-To-Go®right for me?
With Power-To-Go® there is no difference in the way you use electricity, just how and when you pay for it. Prepaid plans provide affordable energy and the ability to manage usage and costs to stay within your budget. First...
First Choice Power Plans and Services
What is the Cancellation Fee or Early Termination Fee for my plan?
Need to cancel? No problem. If you cancel your First Choice Power electricity service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your...
What kinds of plans are available from First Choice Power?
You have the power! At First Choice Power, we have options that suit your lifestyle. Whether you're on a month to month budget or settled down for a while, we've got you covered. Our variable-rate plans come with no contract and...
I'm on a variable-rate plan. What will my rate be each month?
Big freedom! With one of our month-to-month plans, you'll enjoy the convenience of a flexible rate with no contract or cancellation fee. Your price may fluctuate month to month based on market conditions. Not ok with this? You...
Power Down Rewards
What is a Peak Event?
Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...
What are Peak Hours?
Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day. Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business...
Am I Eligible for Power Down Rewards?
You're eligible to participate in the Power Down Rewards program if you live in Texas and have a smart meter. You are eligible if you are a current First Choice Power customer. You can enroll by logging into your Online Account...
How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, First Choice Power will contact customers through a variety of means: E-mails or text messages Online Account Manager messages To confirm your enrollment, you can log into your First...
How can I be removed from First Choice Power's Power Down Rewards Program?
The Power Down Rewards program is voluntary and there are no penalties to be removed from the program with First Choice Power. You can call login to your Online Account Manager to see removal options or call Customer Service at...
Deposit Payback
How can I sign up for Deposit Payback?
Actually, you don't sign up for Deposit Payback. This program is the method by which First Choice Power pays back your deposit to you if you sign up for any fixed-rate plan with a contract term of 12 months or longer. All you...
Can I be removed from Deposit Payback?
Yes, you can be removed from Deposit Payback for the following reasons: Paying a bill late; Enrolling in a Deferred Payment Plan; Enrolling in a Payment Extension; and/or Receiving an Agency Pledge. If you are removed...
What happens if I'm removed from Deposit Payback?
If you are removed from Deposit Payback you will need to make 12 consecutive on-time bill payments in full to be refunded your remaining deposit amount. Your deposit will then be applied to your account as a bill credit (complete...
Where can I check the status of my Deposit Payback refund?
This information is always available in your Online Account Manager. You can see when your participation in Deposit Payback started, how much of your deposit was refunded so far, how much of your deposit is still on hand in the...
What is Deposit Payback?
Deposit Payback from First Choice Power is a program that repays the deposit you paid to begin service with us in a timely fashion that fits your life. Instead of receiving your deposit as one lump sum after you pay your first...
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