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Refer-A-Friend
How many $25 bill credits can I receive?
There are no limits – for every eligible referral that is successful, you get a $25 bill credit. It's that simple. The $25 bill credit will be applied specifically to the energy usage kWh portion of your bill and cannot...
What happens if the person I referred doesn't include my Referral Code when enrolling?
Your friend has one business day to call First Choice Power and provide your referral code.
How long will it take to receive my $25 bill credit?
After the person you referred has been approved as a First Choice Power customer and pays their first three bills in full and on time, you will receive your $25 bill credit.
What happens to my bill credits if I cancel my First Choice Power service?
The bill credits you've already earned are yours to keep. However, if you cancel your First Choice Power service, you won't be able to earn any more rewards, including ones that may be pending.
How do I know if I can refer my friends?
To be able to participate in the Refer-A-Friend program, you must meet the following criteria: Current on all bill payments Enrolled in and using Online Account Manager Have a Refer-a-Friend code or link to provide to your...
Power-To-Go® Prepaid Electricity
What is Power-To-Go®?
Power-To-Go® with First Choice Power is a payment option that lets you buy electricity as you need it. There's no deposit and no long-term contract term, and the price is comparable to other plans in the market. You pay for...
How do I avoid having my Power-to-Go service disconnected?
If your account balance is equal to or less than zero, First Choice Power may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance and adding funds to...
Am I eligible to sign up for First Choice Power's Power-to-Go?
If you have a provisioned smart meter installed by your utility company at your service address within our service territory, you are eligible. First Choice Power Power-To-Go® is currently available in Oncor and CenterPoint...
How much does Power-to-Go cost?
Your price may vary day to day if there are changes to the delivery charges from your utility company or regulatory charges, or changes in law that impose new or modified fees that are out of our control. The Energy Charge and...
What is the Daily Base Charge?
First Choice Power Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains First Choice Power's charges incurred from the TDU. This includes base metering charges,...
PUC Lite-Up Texas Free Smart Thermostat Program
How can I register for the PUC Lite-Up Texas Free Smart Thermostat Program?
To register for the PUC Lite-Up Texas Free Smart Thermostat Program, please call 1-844-292-6125.
Could you describe the installation process for this free smart thermostat?
First Choice Power will send a certified technician at a mutually agreed upon date and time to install and test the smart thermostat at no cost for each qualifying customer. Installations will begin January 1, 2015 and will continue...
Why is First Choice Power participating in the PUC Lite-Up Texas Free Smart Thermostat Program?
The Public Utility Commission of Texas (PUCT) has approved the expenditures necessary to make the PUC Lite-Up Texas Free Smart Thermostat program cost effective, so First Choice Power (FCP) can help our most vulnerable customers...
What are the qualifications for the PUC Lite-Up Texas Free Smart Thermostat Program?
Qualified customers must meet the following criteria to be eligible for the PUC Lite-Up Texas Free Smart Thermostat Program: Must be a current First Choice Power customer as of 12/01/2014 Must be the homeowner or a tenant who...
What kind of smart thermostat will be installed?
We are offering the Honeywell Meridian VisionPro as the free smart thermostat to be installed in your home. It comes with a five-year manufacturer's warranty on the equipment.
First Choice Power Plans and Services
What is the Cancellation Fee or Early Termination Fee for my plan?
Need to cancel? No problem. If you cancel your First Choice Power electricity service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your...
What kinds of plans are available from First Choice Power?
You have the power! At First Choice Power, we have options that suit your lifestyle. Whether you're on a month to month budget or settled down for a while, we've got you covered. Our variable-rate plans come with no contract and...
I'm on a variable-rate plan. What will my rate be each month?
Big freedom! With one of our month-to-month plans, you'll enjoy the convenience of a flexible rate with no contract or cancellation fee. Your price may fluctuate month to month based on market conditions. Not ok with this? You...
Power Down Rewards
What is a Peak Event?
Occasional storms, heat waves, and cold fronts as well as periodic power plant repairs and maintenance, have the potential to affect supply and demand for electricity. When demand is high and supply is short, power interruptions...
What are Peak Hours?
Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day. Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business...
Am I Eligible for Power Down Rewards?
You're eligible to participate in the Power Down Rewards program if you live in Texas and have a smart meter. You are eligible if you are a current First Choice Power customer. You can enroll by logging into your Online Account...
How will I be notified of a pending Peak Event?
Once a Peak Event has been declared, First Choice Power will contact customers through a variety of means: E-mails or text messages Online Account Manager messages To confirm your enrollment, you can log into your First...
How can I be removed from First Choice Power's Power Down Rewards Program?
The Power Down Rewards program is voluntary and there are no penalties to be removed from the program with First Choice Power. You can call login to your Online Account Manager to see removal options or call Customer Service at...
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