FAQs for Texas

Paying Your Bill with First Choice Power FAQs for Texas

• How do I add a new bank account (ACH) for my Auto Pay?

  To add a bank account (ACH) to use for your Automatic draft, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account). Hover over the Billing & Payments tab and...

• How do I add a new credit card/debit card for my Auto Pay?

  To add a credit card/debit card for your Auto Pay, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account"). Hover over the Billing & Payments tab and click...

• Why can't I make a donation to the Neighbor to Neighbor program?

  Donations for the Neighbor to Neighbor program can only be done in Texas. Customers outside of Texas do not have the ability to make donations to the program at this time.

• How do I change an expired credit card or debit card being used for Auto Pay?

  To change your expired credit card or debit card in Auto Pay, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account). Hover over the Billing & Payments tab...

• How do I edit my bank account (ACH) information in First Choice Power Auto Pay?

  To add a bank account (ACH) to Auto Pay, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/Account). Hover over the Billing & Payments tab and select Payment Methods....

• How long does it take before my payment is posted to my account?

  Paid your bill, but it's not showing in the Online Account Manager? No worries! Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager. And we don't want you...

• Is there a website I can go to for more information on all my payment options available to me?

  Yes, you can go to www.firstchoicepower.com/texas/billing-and-payment/pay-electric-bill to learn more on how First Choice Power makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options...

• How do I sign up for Auto Pay?

  To sign up for Auto Pay with First Choice Power, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/Account). Note: If you are a first-time user of Online Account...

• How do I update the credit card or debit card currently enrolled in Auto Pay?

  To update your credit card or debit card enrolled in Auto Pay, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/Account). Hover over the Billing & Payments tab...

• Is there a way to update or add a new payment method?

  Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps: To add a credit...

• Why can't I set-up my Auto Pay using my bank account (ACH)?

  If you had 2 automatic payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank...

• How do I pay my bill online?

  Paying your bill online is easy with First Choice Power. Simply follow these steps: Login to your Online Account Manager. Note: If you are a first-time user of Online Account Manager, please click www.firstchoicepower.com/account/register)...

• How do I delete a credit card/debit card or bank account from my account?

  To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account). Hover over the Billing &...

• Can I edit payments I have already scheduled?

  Things change, and sometimes you need to edit a payment that's already been scheduled. No problem! Just follow these steps in your Online Account Manager: Hover over Billing & Payments tab and select Pay Your Bill from the...