FAQs for Texas

Get the Answers for Your Important Electricity Questions

I can't pay my bill. How can I receive assistance?

Our Customer Care representatives are there to help you pay your bill. They can be reached at 1-866-469-2464 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

Qualified customers may be eligible for one of First Choice Power's Deferred Payment Plans, which is an extended payment plan where past-due bills may be paid in installments over a specified time period.

Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs

If you are interested in one of these payment options, you will need to contact our customer care team at 1-866-469-2464.

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