FAQs for Texas

Get the Answers for Your Important Electricity Questions

Making Payments FAQs for Texas

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity charges, please contact our Customer Care Team at 1-866-469-2464, or reach out on Twitter or

  • Does First Choice Power offer Paperless Billing?

    Yes! We like giving the environment a little break. Plus, you'll receive fewer pieces of paper mail in your mailbox which means less clutter in your home.

    When you enroll in Paperless Billing, you'll receive an e-mail the day your bill is generated and will no longer receive a paper bill. The trees will thank you!

    To view your bill, usage details, and make payment with First Choice Power, log into your First Choice Power Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, and select the appropriate link for the action you want to take.

    You can opt out of Paperless Billing at any time. Simply log into your First Choice Power Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, click "Paperless Billing," and select that you want to opt out of Paperless...

  • How does Auto Pay work with First Choice Power?

    Never forget to pay your bill again! With Auto Pay, your payment draft occurs on the due date of your bill. It's automatic, so you don't have to worry about remembering to send in payment. Please be advised that Auto Pay with First Choice Power is set up to receive payment from the four major credit card providers (Visa, MasterCard, Discover, and American Express). Many customers do set up Auto Pay using their bank-issued check/debit card so that their payment is drafted from their checking account, instead of a traditional credit card. Once you are set up Auto Pay, it may take one to two billing cycles for First Choice Power to begin automatically drafting your card.

    You'll still receive a bill so that you know exactly what you're paying. You can choose in the Online Account Manager whether you'd like to receive your bill via email or by traditional mail. Plus, you can always view your bill when you login to the account...

  • How long does it take before my payment is posted to my account?

    Paid your bill, but it's not showing in the Online Account Manager? No worries! Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager. And we don't want you paying more than you need to, so please make payment only once to avoid making multiple payments on the same...

  • How do I view payments I have already scheduled?

    To view your scheduled payments, please follow these instructions in your Online Account Manager:

    1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
    2. Click Scheduled Payments.
    3. Your scheduled payments will be listed by date, payment method, reference number, and...

    4. Why have I not received my First Choice Power bill?

      Haven't received a bill? No worries! There are a few reasons why this may be happening. The generation of your bill depends upon when your meter is read by the Transmission Distribution Service Provider (TDSP, also known as the utility company) for your area and when that meter reading is delivered to First Choice Power.

      • The TDSP might not have read your meter at this time.
      • The TDSP might not have delivered your meter reading to First Choice Power. Please contact the TDSP to determine the meter read schedule for your service address.
      • Per Texas Public Utilities Commission (PUC) regulation, First Choice Power does have up to 30 days after receiving your meter reading from your TDSP to generate your bill for any given billing cycle.
      • There could be a discrepancy in the billing address we have on file for your account. Please log into your First Choice Power Online Account Manager to verify the billing address on file for your account.
      • You are enrolled in Paperless Billing with First Choice Power, but the e-mail about your bill could have been placed in your spam/junk mail folder on accident.
      • There could be a discrepancy in the e-mail address that we have on file for your account. Please log into your First Choice Power Online Account Manager to verify the e-mail address on file for your account.

      To better determine what might have happened to your bill, please call Customer Service at 1-866-469-2464 so that you can speak with a representative for...

    5. How can I pay my First Choice Power bill?

      We make it easy for you to pay your bill. Choose from one of these options:

      • Credit/Debit Card & ACH Payments: We accept all major credit cards (including bank debit cards featuring the logo of a major credit card). You can make a credit card payment by calling 1-866-469-2464 or by logging into your Online Account Manager.
      • Mint Bills App: An application for your smartphone or tablet. Go to mintbills.com/firstchoice to download the app. You will receive a $10 bill credit from Mint Bills when you pay your first bill through this app.
      • Pay Your First Choice Power Bill with Mint Bills App

      • Pay in Person: There are a number of places where you can pay your bill in person. Find the location nearest to you. FIND A...

      • Can I request more time to pay my electricity bill?

        Yes! We know that sometimes you need a little extra time to pay your bill. Call our friendly customer care team at 1-866-469-2464, and we'll see what we can do.

        Qualified customers may be eligible for one of First Choice Power's payment arrangement plans. Currently, available plans include:

        • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
        • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
        • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial...

        • How do I set up an Automatic Payment Rule?

          From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your First Choice Power account. To get started, log into or register your Online Account Manager account at www.firstchoicepower.com/account.

          To set up an Automatic Payment Rule, please do the following:

          1. Select the "Automatic Payments" link from the left side menu.
          2. Choose your account number from the drop down menu.
          3. Press the "Go" button.
          4. Click on the "Add Automatic Payment" button at the top right of the screen
          5. Select the payment method to use for making Automatic Payments and submit.
            • You must already have setup a Payment Method before you can setup an automatic payment rule.
            • Note: Only one automatic payment rule can exist on your account.
            • To verify that your account is set up, you will see the following message on the "Pay My Bill" page: "Please note, an automatic payment rule already exists for this...

            • I can't pay my bill. How can I receive assistance?

              Our Customer Care representatives are there to help you pay your bill. They can be reached at 1-866-469-2464 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

              Qualified customers may be eligible for one of First Choice Power's Deferred Payment Plans, which is an extended payment plan where past-due bills may be paid in installments over a specified time period.

              Currently, available plans include:

              • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
              • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
              • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs

              If you are interested in one of these payment options, you will need to contact our customer care team at...

            • What forms of payment types are accepted?

              Looking to pay online? We accept all major credit and debit cards including Visa, MasterCard, Discover, and American Express. You can also make a payment using your bank account (ACH).

              Interested in paying in-person? Find the nearest authorized partner here.

              You can also pay your bill using Mint Bills - a helpful application available for your smartphone or tablet. Go to mintbills.com/firstchoice to download the application. You will receive a $10 bill credit from Mint Bills when you pay your first bill to First Choice Power with this...

            • How do I pay my bill online?

              Paying your bill online is easy with First Choice Power. Simply follow these steps:

              1. Login to your Online Account Manager. Note: If you are a first-time user of Online Account Manager, please click www.firstchoicepower.com/account/register) to create your account.
              2. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
              3. Click Pay Your Bill.
              4. Enter the amount you want to pay under Payment Amount.
              5. If you would like to donate to the Neighbor to Neighbor program, enter the donation amount you want to contribute towards the program.
              6. Verify the Total Payment amount automatically calculated. This amount is the total of the Payment Amount plus the Donation amount entered, if any.
              7. Select the date you want the payment to be drafted from your account by entering or selecting from the calendar view
              8. Finally, select the form of payment you want to use under Payment Method. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down.
              9. Click the Submit Payment button.
              10. Please note, you can schedule your payment up to 90 day in...

              11. If I choose First Choice Power, how will I be billed?

                When you become a customer with First Choice Power, you'll no longer be billed by your utility company. You'll receive a bill from First Choice Power either by mail or email (you get to choose!) after each billing cycle. You can decide how you'd like to receive your bill, as well as view your bill, in your Online Account Manager.

                Wondering how long a billing cycle is? A typical billing cycle is 28-32 days in length, but there is no specifically set length that a billing cycle will always be. Your billing cycle begins and ends based upon the meter reading dates determined by the Transmission and Distribution Service Provider (TDSP, also known as the utility company) for your area. First Choice Power does not control when the TDSP reads your meter.

                For information and options on paying your bill, check out How to Pay Your...

              12. Can I edit payments I have already scheduled?

                Things change, and sometimes you need to edit a payment that's already been scheduled. No problem! Just follow these steps in your Online Account Manager:

                1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
                2. Click Scheduled Payments.
                3. To edit a scheduled payment, click the radio button of the payment you want to edit.
                4. Click the edit or delete button to make...

                5. Where and how can I pay the deposit? Do you ever waive the deposit?

                  First Choice Power offers several easy options for you to pay the deposit:

                  • Have deposit payment automatically deducted from your credit card.
                  • Find a walk-in pay station that will accept deposit payment in your area. However, walk-in payment stations may charge an additional payment fee.
                  • Waive the deposit if you meet certain requirements.

                  You may be eligible to have First Choice Power waive the deposit requirement if you meet one of the following criteria:

                  62 or older
                  If you are 62 years of age or older, please send us a copy of your or your spouse's driver's license or state ID. You must not have any overdue electricity payments.

                  Victim of domestic violence
                  If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us completed and signed certification letter from the Texas Council on Family Violence to confirm your status.

                  Letter of credit
                  If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.

                  Letter of guarantee
                  A letter of guarantee is a letter from someone who is already a current First Choice Power customer in good standing and who will act as a guarantor for your First Choice Power account.

                  Medically indigent
                  If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.

                  For any of the situations above, you can send us your information by:

                  • Fax at 1-866-791-4331, Attn. Deposit Waiver
                  • Mail at:
                    Attn. Deposit Waiver
                    P.O. Box 180
                    Tulsa, OK 74101-0180, United States

                  Once we receive your documentation, we'll let you know that we've sent a request for your First Choice Power service to begin. Remember, we cannot send the order to start your electric service until we confirm your status, so please send us the forms as soon as you can. We will hold your enrollment for 30 days or until this information is received, whichever comes first.

                  Just call First Choice Power's Customer Care Center toll-free at...

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