FAQs for Texas

Get the Answers for Your Important Electricity Questions

Making Payments FAQs for Texas

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity charges, please contact our Customer Care Team at 1-866-469-2464, or reach out on Twitter or Facebook.

  • Does First Choice Power offer Paperless Billing?

    Yes! We like giving the environment a little break. Plus, you'll receive fewer pieces of paper mail in your mailbox which means less clutter in your home. When you enroll in Paperless Billing, you'll receive an e-mail the day...

  • How does Auto Pay work with First Choice Power?

    Never forget to pay your bill again! With Auto Pay, your payment draft occurs on the due date of your bill. It's automatic, so you don't have to worry about remembering to send in payment. Please be advised that Auto Pay with...

  • How long does it take before my payment is posted to my account?

    Paid your bill, but it's not showing in the Online Account Manager? No worries! Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager. And we don't want you...

  • How do I view payments I have already scheduled?

    To view your scheduled payments, please follow these instructions in your Online Account Manager: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...

  • Why have I not received my First Choice Power bill?

    Haven't received a bill? No worries! There are a few reasons why this may be happening. The generation of your bill depends upon when your meter is read by the Transmission Distribution Service Provider (TDSP, also known as the...

  • How can I pay my First Choice Power bill?

    We make it easy for you to pay your bill. Choose from one of these options: Credit/Debit Card & ACH Payments: We accept all major credit cards (including bank debit cards featuring the logo of a major credit card). You can...

  • Can I request more time to pay my electricity bill?

    Yes! We know that sometimes you need a little extra time to pay your bill. Call our friendly customer care team at 1-866-469-2464, and we'll see what we can do. Qualified customers may be eligible for one of First Choice Power's...

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your First Choice Power account. To get started, log into or register...

  • I can't pay my bill. How can I receive assistance?

    Our Customer Care representatives are there to help you pay your bill. They can be reached at 1-866-469-2464 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST. Qualified customers may be eligible...

  • What forms of payment types are accepted?

    Looking to pay online? We accept all major credit and debit cards including Visa, MasterCard, Discover, and American Express. You can also make a payment using your bank account (ACH). Interested in paying in-person? Find the...

  • How do I pay my bill online?

    Paying your bill online is easy with First Choice Power. Simply follow these steps: Login to your Online Account Manager. Note: If you are a first-time user of Online Account Manager, please click www.firstchoicepower.com/account/register)...

  • If I choose First Choice Power, how will I be billed?

    When you become a customer with First Choice Power, you'll no longer be billed by your utility company. You'll receive a bill from First Choice Power either by mail or email (you get to choose!) after each billing cycle. You can...

  • Can I edit payments I have already scheduled?

    Things change, and sometimes you need to edit a payment that's already been scheduled. No problem! Just follow these steps in your Online Account Manager: Hover over Billing & Payments tab and select Pay Your Bill from the...

  • Where and how can I pay the deposit? Do you ever waive the deposit?

    First Choice Power offers several easy options for you to pay the deposit: Have deposit payment automatically deducted from your credit card. Find a walk-in pay station that will accept deposit payment in your area. However,...

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