FAQs for Texas

Get the Answers for Your Important Electricity Questions

How does a Payment Extension work with First Choice Power?

This is short-term extension of your bill due date for the full payment of your past-due balance. The Payment Extension ensures that your account will not go to a collections agency or be disconnected during the terms of your extension agreement.

Unlike a Deferred Payment Plan (DPP), a Payment Extension is not a structured long-term process for settling your past-due balance. This option is only offered to you if you are less than seven (7) days after your bill due date.

Once we approve you for a Payment Extension, you must pay your balance in full in eight (8) days.

Support for Affected Customers

We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:

  • Deferred Payment Plan: You can set up a formal arrangement with us to pay an outstanding electric bill in installments. Call 1-855-534-3881 to get started.
  • Neighbor-to-Neighbor: Contact the local community action agency in your area for assistance paying your electric bill.
  • COVID-19 Relief Program: The Texas PUC has set up a bill assistance program for customers impacted by COVID-19. Please call 866-454-8387 and press option 1 for more information and to check eligibility.

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