Deferred Payment FAQs for Texas
There are three main ways you to break your Deferred Payment Plan (DPP) agreement:
- Don't pay your regular monthly billing full by the due date;
- Don't pay your DPP installment payment in full by the due date; or
- We couldn't process your payment due to insufficient funds.
If you do break your DPP, you cannot enroll in another one for 6...
If you break the Deferred Payment Plan (DPP) agreement, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6...
A Deferred Payment Plan (DPP) is an agreement between us and you as our customer that allows you to pay an outstanding balance in installments.
You can sign up for a DPP if you meet these five criteria:
- No Insufficient Funds payments in the last 30 days;
- No more than two (2) Insufficient Funds payments on your account in the last 12 months;
- No Broken Payment Extensions in the last 90 days;
- No Broken DPP's in the last six (6) months; and
- You make the required 50% Down payment.
You can only set up a DPP for your entire overdue balance. A DPP arrangement can be set up for two to five installments, all of equal amounts. The balance on your bill will show as "past due" until you have completely paid your DPP in full. Also, you are required to pay any and all normal monthly charges in addition to the agreed-upon DPP amount each month.
If you are interested in signing up for a DPP, please call Customer Service at...
Looking for additional help? Just click that blue button below for a range of ways to speak with us!Contact Us