How does an Agency Pledge work with First Choice Power?
If an agency pledge has been applied to your account, you are enrolled in a Payment Extension. The agency who pledged money to your account has 45 days to send us payment that we can apply to your account. You must still pay any remaining balance the agency did not cover, as well as any future bills.
In short, an agency pledge protects your account from disconnection for the amount the agency agreed to pledge only.
When the agency makes payment on the pledge, the account protection will end. Any remaining overdue balance will be your responsibility to pay, and you may be disconnected for this remaining balance.
To learn more about the terms and schedule of the pledge payment made for your account, please contact the agency that made the pledge for you and refer to information provided by the agency.
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