FAQs for Texas

Get the Answers for Your Important Electricity Questions

Agency Pledges FAQs for Texas

  • Will my bill show that I have received an agency pledge?

    No, you will not see a pledge on your bill. Your bill will show any payments received, which could include a pledge payment, but the bill will not denote the specifics of a...

  • Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?

    Your account will still show an overdue balance until we receive the pledge payment from the...

  • What happens if my agency pledge expires, but my account balance doesn't change?

    You should contact the agency who made the pledge on your behalf to confirm that the payment was sent to First Choice Power. The agency can call us if there are any problems. If you have any questions, please contact Customer Service at...

  • How does an Agency Pledge work with First Choice Power?

    If an agency pledge has been applied to your account, you are enrolled in a Payment Extension. The agency who pledged money to your account has 45 days to send us payment that we can apply to your account. You must still pay any remaining balance the agency did not cover, as well as any future bills.

    In short, an agency pledge protects your account from disconnection for the amount the agency agreed to pledge only.

    When the agency makes payment on the pledge, the account protection will end. Any remaining overdue balance will be your responsibility to pay, and you may be disconnected for this remaining balance.

    To learn more about the terms and schedule of the pledge payment made for your account, please contact the agency that made the pledge for you and refer to information provided by the...

Contact Us

Looking for additional help? Just click that blue button below for a range of ways to speak with us!

Contact Us