FAQs for Texas

Get the Answers for Your Important Electricity Questions

You Are Viewing FAQs Categories for Payment Arrangements

  • Deferred Payment

    • How can I break my Deferred Payment Plan?

      There are three main ways you to break your Deferred Payment Plan (DPP) agreement:

      1. Don't pay your regular monthly billing full by the due date;
      2. Don't pay your DPP installment payment in full by the due date; or
      3. We couldn't process your payment due to insufficient funds.

      If you do break your DPP, you cannot enroll in another one for 6...

    • What happens if I break my Deferred Payment Plan?

      If you break the Deferred Payment Plan (DPP) agreement, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6...

    • How does a Deferred Payment Plan work with First Choice Power?

      A Deferred Payment Plan (DPP) is an agreement between us and you as our customer that allows you to pay an outstanding balance in installments.

      You can sign up for a DPP if you meet these five criteria:

      • No Insufficient Funds payments in the last 30 days;
      • No more than two (2) Insufficient Funds payments on your account in the last 12 months;
      • No Broken Payment Extensions in the last 90 days;
      • No Broken DPP's in the last six (6) months; and
      • You make the required 50% Down payment.
      • You can only set up a DPP for your entire overdue balance. A DPP arrangement can be set up for two to five installments, all of equal amounts. The balance on your bill will show as "past due" until you have completely paid your DPP in full. Also, you are required to pay any and all normal monthly charges in addition to the agreed-upon DPP amount each month.

        If you are interested in signing up for a DPP, please call Customer Service at...

    • Payment Extension

      • How does a Payment Extension work with First Choice Power?

        This is short-term extension of your bill due date for the full payment of your past-due balance. The Payment Extension ensures that your account will not go to a collections agency or be disconnected during the terms of your extension agreement.

        Unlike a Deferred Payment Plan (DPP), a Payment Extension is not a structured long-term process for settling your past-due balance. This option is only offered to you if you are less than seven (7) days after your bill due date.

        Once we approve you for a Payment Extension, you must pay your balance in full in eight (8)...

      • What happens if I break the Payment Extension?

        We will consider a Payment Extension broken if you don't pay your past-due balance in full by the agreed-upon date. At that time, we will send a Disconnection Notice for your service...

    • Agency Pledges

      • Will my bill show that I have received an agency pledge?

        No, you will not see a pledge on your bill. Your bill will show any payments received, which could include a pledge payment, but the bill will not denote the specifics of a...

      • Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?

        Your account will still show an overdue balance until we receive the pledge payment from the...

      • What happens if my agency pledge expires, but my account balance doesn't change?

        You should contact the agency who made the pledge on your behalf to confirm that the payment was sent to First Choice Power. The agency can call us if there are any problems. If you have any questions, please contact Customer Service at...

      • How does an Agency Pledge work with First Choice Power?

        If an agency pledge has been applied to your account, you are enrolled in a Payment Extension. The agency who pledged money to your account has 45 days to send us payment that we can apply to your account. You must still pay any remaining balance the agency did not cover, as well as any future bills.

        In short, an agency pledge protects your account from disconnection for the amount the agency agreed to pledge only.

        When the agency makes payment on the pledge, the account protection will end. Any remaining overdue balance will be your responsibility to pay, and you may be disconnected for this remaining balance.

        To learn more about the terms and schedule of the pledge payment made for your account, please contact the agency that made the pledge for you and refer to information provided by the...

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