FAQs for Texas

Get the Answers for Your Important Electricity Questions

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  • Make A Payment

    • How do I pay my electricity bill?

      First Choice Power makes it easy to pay your bills in person, by mail, through your Online Account Manager, or by phone. You can also set up automatic payments through a credit card or banking account.

      You can also enroll in a phone application called Mint Bills.

      To learn about all the ways you can pay your First Choice Power electricity bill, please visit our Payment Options...

    • How do I pay my electricity bill by mail?

      To send a personal or corporate check for your payment for your electricity bill to First Choice Power by traditional mail, please use the following billing address:

      First Choice Power
      P.O. Box 660808
      Dallas, TX 75266-0808

      To learn about all the ways you can pay your First Choice Power electricity bill, please visit our Payment Options...

    • How do I pay my electricity bill over the phone?

      To pay your electricity bill over the phone with a debit card or credit card, please call this toll-free number: 866-469-2464. You will be connected with a customer service representative who can help you complete the payment.

      You can learn about all the ways to pay your First Choice Power electricity bill, please visit our Payment Options...

    • How do I pay my electricity bill in person?

      First Choice Power accepts payments at participating, authorized Western Union and Fidelity Express agent locations in Texas.

      To find out where you can pay bills in person, use our Payment Locator tool.

      To learn about all the ways you can pay your First Choice Power electricity bill, please visit our Payment Options...

    • How do I pay my electricity bill online?

      To pay your First Choice Power electricity bill online with a debit card, credit card, or electronic check, please log in to Online Account Manager.

      If you haven't set up your account in Online Account Manager yet, you'll need to do that first. If you need assistance with setting up your account online, please call 1-866-469-2464 to speak with a customer service representative for assistance.

      To learn about all the ways you can pay your First Choice Power electricity bill, please visit our Payment Options...

  • Paying Your Bill with First Choice Power

    • How do I add a new bank account (ACH) for my Auto Pay?

      To add a bank account (ACH) to use for your Automatic draft, please follow these instructions:

      1. Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account).
      2. Hover over the Billing & Payments tab and select Payment Methods.
      3. Click the Add Payment Method button on the right.
      4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
      5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
      6. If you want to make this payment type your default method, click the check box.
      7. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to save this payment method.

      IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    • How do I add a new credit card/debit card for my Auto Pay?

      To add a credit card/debit card for your Auto Pay, please follow these instructions:

      1. Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account").
      2. Hover over the Billing & Payments tab and click Payment Methods.
      3. Click the Add Payment Method button.
      4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
      5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
      6. If you want to make this payment type your default method, please click the check box.
      7. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to add a new payment method.

      IMPORTANT: We recommend that you remove Payment Methods that are not currently being used from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

    • Why can't I make a donation to the Neighbor to Neighbor program?

      Donations for the Neighbor to Neighbor program can only be done in Texas. Customers outside of Texas do not have the ability to make donations to the program at this...

    • How do I change an expired credit card or debit card being used for Auto Pay?

      To change your expired credit card or debit card in Auto Pay, please follow these instructions:

      1. Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/account).
      2. Hover over the Billing & Payments tab and click Payment Methods.
      3. Click the radio button for the payment method that has expired and click the Edit button.
      4. Click the check box for I would like to update payment details.
      5. Enter the new Expiration Date, Security Code, and Zip Code.
      6. If you want to make this payment type your default method, please click the check box.
      7. Click the Update button.

      You can also click Cancel if you decide you do not want to update your credit card...

    • How do I edit my bank account (ACH) information in First Choice Power Auto Pay?

      To add a bank account (ACH) to Auto Pay, please follow these instructions:

      1. Login to your First Choice Power Online Account Manager (www.firstchoicepower.com/Account).
      2. Hover over the Billing & Payments tab and select Payment Methods.
      3. Click the Add Payment Method button.
      4. Click the radio button matching the ACH bank account you want to edit.
      5. Click the Delete button to remove this bank account as a payment option.
      6. Add a new bank account (ACH) by clicking the Add Payment Method button.
      7. Select your Bank Account as your payment type and choose a Nickname for this payment type.
      8. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
      9. If you want to make this payment type your default method, please click the check box.
      10. Click Save Payment Method to confirm this method.

      You can also click Cancel if you decide you do not want to save this payment method.

      IMPORTANT: Please remove Payment Methods that are not current from your Online Account Manager. As an Auto Pay customer, we suggest only one Payment Method be stored on your...

  • Making Payments

    • What do I do if I notice an error on my bill?

      If you have any questions about your electricity charges, please contact our Customer Care Team at 1-866-469-2464, or reach out on Twitter or

    • Does First Choice Power offer Paperless Billing?

      Yes! We like giving the environment a little break. Plus, you'll receive fewer pieces of paper mail in your mailbox which means less clutter in your home.

      When you enroll in Paperless Billing, you'll receive an e-mail the day your bill is generated and will no longer receive a paper bill. The trees will thank you!

      To view your bill, usage details, and make payment with First Choice Power, log into your First Choice Power Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, and select the appropriate link for the action you want to take.

      You can opt out of Paperless Billing at any time. Simply log into your First Choice Power Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, click "Paperless Billing," and select that you want to opt out of Paperless...

    • How does Auto Pay work with First Choice Power?

      Never forget to pay your bill again! With Auto Pay, your payment draft occurs on the due date of your bill. It's automatic, so you don't have to worry about remembering to send in payment. Please be advised that Auto Pay with First Choice Power is set up to receive payment from the four major credit card providers (Visa, MasterCard, Discover, and American Express). Many customers do set up Auto Pay using their bank-issued check/debit card so that their payment is drafted from their checking account, instead of a traditional credit card. Once you are set up Auto Pay, it may take one to two billing cycles for First Choice Power to begin automatically drafting your card.

      You'll still receive a bill so that you know exactly what you're paying. You can choose in the Online Account Manager whether you'd like to receive your bill via email or by traditional mail. Plus, you can always view your bill when you login to the account...

    • How long does it take before my payment is posted to my account?

      Paid your bill, but it's not showing in the Online Account Manager? No worries! Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager. And we don't want you paying more than you need to, so please make payment only once to avoid making multiple payments on the same...

    • How do I view payments I have already scheduled?

      To view your scheduled payments, please follow these instructions in your Online Account Manager:

      1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
      2. Click Scheduled Payments.
      3. Your scheduled payments will be listed by date, payment method, reference number, and...

  • Power-To-Go® Prepaid Electricity

    • What is Power-To-Go®?

      Power-To-Go® with First Choice Power is a payment option that lets you buy electricity as you need it. There's no deposit and no long-term contract term, and the price is comparable to other plans in the market.

      You pay for your electricity upfront, and then receive daily account balances and usage updates via text message or e-mail. Payments can be made online, by phone, or at one of our authorized payment...

    • How do I avoid having my Power-to-Go service disconnected?

      If your account balance is equal to or less than zero, First Choice Power may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance and adding funds to your account when it gets low. First Choice Power recommends that you have at least $20.00 in your account balance each day.

      As a First Choice Power Power-To-Go® customer, you will receive daily notifications regarding your usage, estimated number of days remaining, low balance warnings, and payment confirmations.

      If you are concerned about forgetting to monitor your account or being unable to make a payment before dropping below $0, you can enroll your credit card in Automatic Payments. With this program, you setup your account online to automatically deduct a payment from your credit card if your account falls below $25. You can choose from several payment amounts to replenish your account...

    • Am I eligible to sign up for First Choice Power's Power-to-Go?

      If you have a provisioned smart meter installed by your utility company at your service address within our service territory, you are eligible. First Choice Power Power-To-Go® is currently available in Oncor and CenterPoint service areas. In the future, First Choice Power will offer Power-To-Go® in other utility service territories.

      In addition, you must have wireless service with activated texting features or valid e-mail address that you check regularly to receive your daily account updates.

      We apologize, however, as First Choice Power Power-To-Go® is not available to customers designated "Critical Care" or Chronic Condition by their local utility, nor to customers who could become seriously ill or sustain a dangerous or life-threatening condition if a zero balance caused a service...

    • How much does Power-to-Go cost?

      Your price may vary day to day if there are changes to the delivery charges from your utility company or regulatory charges, or changes in law that impose new or modified fees that are out of our control. The Energy Charge and Daily Base Charge may change up to once a month at our discretion; however, each change during the month will not increase more than 30% from your previous period's price. Your actual price for electric service and your actual electricity usage will be shown on your daily Account Update. This will be used to calculate your daily usage...

    • What is the Daily Base Charge?

      First Choice Power Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains First Choice Power's charges incurred from the TDU. This includes base metering charges, a smart meter pass-through charge and the base costs to operate systems to provide your account updates. This allows the per kWh price to be lower in a no-deposit, no long-term contract plan like First Choice Power...

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