FAQs for Texas

Get the Answers for Your Important Electricity Questions

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  • Make A Payment

    • How do I pay my electricity bill?

      First Choice Power makes it easy to pay your bills in person, by mail, through your Online Account Manager, or by phone. You can also set up automatic payments through a credit card or banking account. You can also enroll in...

    • How do I pay my electricity bill by mail?

      To send a personal or corporate check for your payment for your electricity bill to First Choice Power by traditional mail, please use the following billing address: First Choice Power P.O. Box 660808 Dallas, TX 75266-0808 To...

    • How do I pay my electricity bill over the phone?

      To pay your electricity bill over the phone with a debit card or credit card, please call this toll-free number: 866-469-2464. You will be connected with a customer service representative who can help you complete the payment. You...

    • How do I pay my electricity bill in person?

      First Choice Power accepts payments at participating, authorized Western Union and Fidelity Express agent locations in Texas. To find out where you can pay bills in person, use our Payment Locator tool. To learn about all the...

    • How do I pay my electricity bill online?

      To pay your First Choice Power electricity bill online with a debit card, credit card, or electronic check, please log in to Online Account Manager. If you haven't set up your account in Online Account Manager yet, you'll need...

  • Paying Your Bill with First Choice Power

  • Making Payments

    • What do I do if I notice an error on my bill?

      If you have any questions about your electricity charges, please contact our Customer Care Team at 1-866-469-2464, or reach out on Twitter or Facebook.

    • Does First Choice Power offer Paperless Billing?

      Yes! We like giving the environment a little break. Plus, you'll receive fewer pieces of paper mail in your mailbox which means less clutter in your home. When you enroll in Paperless Billing, you'll receive an e-mail the day...

    • How does Auto Pay work with First Choice Power?

      Never forget to pay your bill again! With Auto Pay, your payment draft occurs on the due date of your bill. It's automatic, so you don't have to worry about remembering to send in payment. Please be advised that Auto Pay with...

    • How long does it take before my payment is posted to my account?

      Paid your bill, but it's not showing in the Online Account Manager? No worries! Your payment may take up to 2 hours to be posted to your account and accurately displayed within your Online Account Manager. And we don't want you...

    • How do I view payments I have already scheduled?

      To view your scheduled payments, please follow these instructions in your Online Account Manager: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...

  • Power-To-Go® Prepaid Electricity

    • What is Power-To-Go®?

      Power-To-Go® with First Choice Power is a payment option that lets you buy electricity as you need it. There's no deposit and no long-term contract term, and the price is comparable to other plans in the market. You pay for...

    • How do I avoid having my Power-to-Go service disconnected?

      If your account balance is equal to or less than zero, First Choice Power may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance and adding funds to...

    • Am I eligible to sign up for First Choice Power's Power-to-Go?

      If you have a provisioned smart meter installed by your utility company at your service address within our service territory, you are eligible. First Choice Power Power-To-Go® is currently available in Oncor and CenterPoint...

    • How much does Power-to-Go cost?

      Your price may vary day to day if there are changes to the delivery charges from your utility company or regulatory charges, or changes in law that impose new or modified fees that are out of our control. The Energy Charge and...

    • What is the Daily Base Charge?

      First Choice Power Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge contains First Choice Power's charges incurred from the TDU. This includes base metering charges,...

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