FAQs for Texas

Get the Answers for Your Important Electricity Questions

Electricity Industry Basics FAQs for Texas

  • What is ERCOT?

    ERCOT, or the Electric Reliability Council of Texas, watches over the reliability and security of the Texas electricity grid. When you switch to a new electricity company, your new provider contacts ERCOT to take care of the actual...

  • Where can I apply for chronic or critical care status?

    If someone in your household needs to apply for chronic or critical care status, please follow these instructions: Download the "Application for Chronic Condition or Critical Care Residential Customer Status" from the Public Utility...

  • What are the advantages of Smart Meters?

    A Smart Meter lets you see your detailed usage data daily, which makes it easier to use energy more efficiently and lower your electricity bill. There are other big advantages that include: You can monitor your electricity usage...

  • Who reads my electricity meter?

    Your meter is read each month by someone from the utility company for your area. This company is also called your Transmission and Distribution Service Provider (or TDSP or TDU). If you have one of the new digital Smart Meters,...

  • What is a Retail Electricity Provider in Texas?

    With the deregulation of the Texas electricity grid, you have a choice about who sells electricity to you for your home or business. Your retail electric provider (REP)- known to most people as "the electricity company" - provides...

  • What is a Transmission and Distribution Service Provider?

    Your Transmission and Distribution Service Provider (also known as the TDSP or TDU) is the utility company for your area. This is the company that physically delivers electricity to your home or business. Regardless of which company...

  • Who is the utility company for my area and how do I contact them?

    The utility company for your area (also called the Transmission and Distribution Service Provider or TDSP, and Transmission Distribution Utility, or TDU) is responsible for maintaining the lines, poles, and meters that deliver...

  • What is an AMS Smart Meter?

    An AMS Smart Meter is a new type of digital electric meter designed to provide accurate, detailed two-way communication about exactly how much electricity you're using, hour by hour. Traditional meters need to be read in person,...

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