FAQs for Texas

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How do I contact Customer Service at First Choice Power?

It's pretty easy! We want to talk to you, so we've set up several ways to make that happen:

Customer Care and Bill Pay

Call toll-free: 1-866-469-2464
Power-to-Go: 1-855-676-7239

Mon - Fri: 7:00 a.m. - 7:00 p.m. CT & Sat: 7:00 a.m. - 4:00 p.m. (Closed Sunday)


Mon - Fri: 7:00 a.m. - 8:00 p.m. CT & Sat: 8:00 a.m. - 6:00 p.m. CT (Closed Sunday)

Social Care:

Mon - Fri 8:00 a.m. - 5:00 p.m. CT


General: FirstChoicePower@directenergy.com

Power-to-Go: FirstChoicePowerToGoHelp@directenergy.com

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