FAQs for Texas

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Is there a way to update or add a new payment method?

Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps:

To add a credit card/debit card to your account, please follow these steps:

  1. Login to your First Choice Power Online Account Manager.
  2. Hover over the Billing & Payments tab and click Payment Methods.
  3. Click the Add Payment Method.
  4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
  5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
  6. If you want to make this payment type your default method, please click the check box.
  7. Click Save Payment Method to confirm this method.

You can also click Cancel if you decide you do not want to add a new payment method.

To change an expired credit or debit card or delete a card, follow these steps:

  • Hover over the Billing & Payments tab and click Payment Methods.
  • Click the radio button for the payment method that has expired and click the Edit button, or simply click on Delete if you want to delete it completely.
  • To continue editing, click the check box for I would like to update payment details.
  • Enter the new Expiration Date, Security Code, and Zip Code.
  • If you want to make this payment type your default method, please click the check box.
  • Click the Update button.
  • You can also click Cancel if you decide you do not want to update your credit card information.

    To add a bank account (ACH) to your account, please follow these instructions:

    1. Login to your Online Account Manager
    2. Hover over the Billing & Payments tab and select Payment Methods.
    3. Click the Add Payment Method button on the right.
    4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
    5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
    6. If you want to make this payment type your default method, click the check box.
    7. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to add a new payment method.

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