FAQs for Texas

Get the Answers for Your Important Electricity Questions

Billing Updates FAQs for Texas

  • How do I change the name on my First Choice Power account?

    Change can be hard, but not with First Choice Power. If you're looking to change the name on your account, the current account holder must contact our Customer Care center. Only the current First Choice Power account holder or authorized representative will be able to make changes to the...

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following:

    1. Log into or register your Online Account Manager account at https://directenergy.com/account.
    2. Select the "Make a Payment" button from the Homepage or the Billing and Payments tab.
    3. The Payment Center will open to the "Pay My Bill" page.
    4. Select the "Automatic Payments" link from the left side menu.
    5. Select the Automatic Payment rule by clicking on the Payment ID number from the table.
    6. Press the "Delete" button.

    Note: Deleting a rule will not cancel any payments already...

  • How do I make changes to or delete my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule, update the payment method, and then add a new rule.

    Updating the payment type attached to the Rule does not update the automatic payment rule. Your Automatic Payment will continue to use the old payment information.

    To delete your Automatic Payment Rule, please do the following:

    1. Log into or register your Online Account Manager account at https://firstchoicepower.com/account.
    2. Select the "Make a Payment" button from the Homepage or the Billing and Payments tab.
    3. The Payment Center will open to the "Pay My Bill" page.
    4. Select the "Automatic Payments" link from the left side menu.
    5. Select the Automatic Payment rule by clicking on the Payment ID number from the table.
    6. Press the "Delete" button.

    Note: Deleting a rule will not cancel any payments already...

  • Is there a way to update or add a new payment method?

    Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps:

    To add a credit card/debit card to your account, please follow these steps:

    1. Login to your First Choice Power Online Account Manager.
    2. Hover over the Billing & Payments tab and click Payment Methods.
    3. Click the Add Payment Method.
    4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
    5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
    6. If you want to make this payment type your default method, please click the check box.
    7. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to add a new payment method.

    To change an expired credit or debit card or delete a card, follow these steps:

  • Hover over the Billing & Payments tab and click Payment Methods.
  • Click the radio button for the payment method that has expired and click the Edit button, or simply click on Delete if you want to delete it completely.
  • To continue editing, click the check box for I would like to update payment details.
  • Enter the new Expiration Date, Security Code, and Zip Code.
  • If you want to make this payment type your default method, please click the check box.
  • Click the Update button.
  • You can also click Cancel if you decide you do not want to update your credit card information.

    To add a bank account (ACH) to your account, please follow these instructions:

    1. Login to your Online Account Manager
    2. Hover over the Billing & Payments tab and select Payment Methods.
    3. Click the Add Payment Method button on the right.
    4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
    5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
    6. If you want to make this payment type your default method, click the check box.
    7. Click Save Payment Method to confirm this method.

    You can also click Cancel if you decide you do not want to add a new payment...

  • How can I close my First Choice Power account?

    If you are moving to a new address within the First Choice Power service area, you can transfer your service to your new address in your Online Account Manager or by calling our Customer Care team at 1-866-469-2464.

    If you are switching from First Choice Power to another provider, there is no need to contact us. Your new provider will handle this transaction without disconnecting your service.

    If you are moving outside of the First Choice Power service area and you need to close your account, please call our Customer Care center toll-free at...

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