FAQs for Texas

Get the Answers for Your Important Electricity Questions

Billing Updates FAQs for Texas

  • How do I change the name on my First Choice Power account?

    Change can be hard, but not with First Choice Power. If you're looking to change the name on your account, the current account holder must contact our Customer Care center. Only the current First Choice Power account holder or...

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

  • How do I make changes to or delete my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule, update the payment method, and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

  • Is there a way to update or add a new payment method?

    Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps: To add a credit...

  • How can I close my First Choice Power account?

    If you are moving to a new address within the First Choice Power service area, you can transfer your service to your new address in your Online Account Manager or by calling our Customer Care team at 1-866-469-2464. If you are...

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