FAQs for Texas

Get the Answers for Your Important Electricity Questions

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  • Billing

  • Understanding My Bill

    • What is the PUC Assessment on my bill?

      The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). This fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your bill, excluding...

    • What are distribution charges?

      Distribution charges are the fees your local utility company assesses to deliver electricity to your home. This is a separate charge from how much energy you used in a billing cycle. Your utility company charges these fees no...

    • What is a non-recurring fee?

      Non-recurring fees are assessed by the utility company for your area (also known as the Transmission and Distribution Service Provider, or TDSP). These fees may include a new service initiation fee, a connection fee, a disconnection...

    • What are transmission charges?

      These charges are assessed by your local utility company on your bill for the cost of moving high-voltage electricity from the company generating the electricity across the wires of your utility company and into your home. These...

    • What is the Gross Receipts Reimbursement?

      This is the charge assessed to recover the Gross Receipts Reimbursement imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000. The acceptable abbreviation for this...

  • Billing Updates

    • How do I change the name on my First Choice Power account?

      Change can be hard, but not with First Choice Power. If you're looking to change the name on your account, the current account holder must contact our Customer Care center. Only the current First Choice Power account holder or...

    • How do I delete my Automatic Payment Rule?

      To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

    • How do I make changes to or delete my Automatic Payment Rule?

      You cannot make changes to an existing rule. You must delete the Automatic Payment Rule, update the payment method, and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

    • Is there a way to update or add a new payment method?

      Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps: To add a credit...

    • How can I close my First Choice Power account?

      If you are moving to a new address within the First Choice Power service area, you can transfer your service to your new address in your Online Account Manager or by calling our Customer Care team at 1-866-469-2464. If you are...

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