FAQs for Texas

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• Billing

  • How do I read my First Choice Power electricity bill?

    This list explains every item on your First Choice Power electric bill. If you need more help understanding your bill, call the First Choice Power customer service team at 1-866-469-2464. ACCOUNT INFORMATION: Includes basic...

  • What are the different ways I can receive my electricity bill?

    You can choose to receive your bill through the traditional mail where it will be sent to the billing address you provided when you signed up for service. You can also choose Paperless Billing so that you can receive your bill...

  • When will I receive my first electricity bill after I switch to First Choice Power?

    You typically receive your first electricity bill from First Choice Power within 4 to 6 weeks after your switch to us goes into effect. You should also receive your last electricity bill from your prior retail electricity provide...

• Understanding My Bill

  • What is included in the TDU Delivery Charges? How are these delivery charges determined?

    The TDU Delivery Charge is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU. They cover the cost for maintaining the wires and for distributing...

  • What is the PUC Assessment on my bill?

    The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). This fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your bill, excluding...

  • What are distribution charges?

    Distribution charges are the fees your local utility company assesses to deliver electricity to your home. This is a separate charge from how much energy you used in a billing cycle. Your utility company charges these fees no...

  • What is a non-recurring fee?

    Non-recurring fees are assessed by the utility company for your area (also known as the Transmission and Distribution Service Provider, or TDSP). These fees may include a new service initiation fee, a connection fee, a disconnection...

  • What are transmission charges?

    These charges are assessed by your local utility company on your bill for the cost of moving high-voltage electricity from the company generating the electricity across the wires of your utility company and into your home. These...

• Billing Updates

  • How do I change the name on my First Choice Power account?

    Change can be hard, but not with First Choice Power. If you're looking to change the name on your account, the current account holder must contact our Customer Care center. Only the current First Choice Power account holder or...

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

  • How do I make changes to or delete my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule, update the payment method, and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

  • Is there a way to update or add a new payment method?

    Do you need to delete your debit card or credit card on file? Has your card expired? Or do you just want to update your account with a new bank account, or debit or credit card? No problem. Just follow these steps: To add a credit...

  • How can I close my First Choice Power account?

    If you are moving to a new address within the First Choice Power service area, you can transfer your service to your new address in your Online Account Manager or by calling our Customer Care team at 1-866-469-2464. If you are...