FAQs for Texas

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• Billing

  • What are the different ways I can receive my electricity bill?

    You can choose to receive your bill through the traditional...

  • When will I receive my first electricity bill after I switch to First Choice Power?

    You typically receive your first electricity bill from First...

  • How do I read my First Choice Power electricity bill?

    This list explains every item on your First Choice Power...

• Understanding My Bill

  • What is a non-recurring fee?

    Non-recurring fees are assessed by the utility company for...

  • What does kWh mean?

    The abbreviation "kWh" stands for kilowatt-hour. This is...

  • What are distribution charges?

    Distribution charges are the fees your local utility company...

  • What are transmission charges?

    These charges are assessed by your local utility company...

• Billing Updates

  • How do I change the name on my First Choice Power account?

    Change can be hard, but not with First Choice Power. If you're...

  • How can I close my First Choice Power account?

    If you are moving to a new address within the First Choice...

  • How do I make changes to or delete my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete...

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following:...