A Note From First Choice Power About Coronavirus

COVID-19 - Online Resources

Customers are experiencing longer than normal hold times at our call center. Please utilize the online resources below and stay safe.

Your safety and peace of mind is of utmost importance to us. We at First Choice Power want to let you know that we are committed to you and to ensuring that we continue to power and protect your home, no matter how extreme the weather or circumstance.

Like you, we have been closely monitoring reports and guidance on COVID-19 (Coronavirus) from the Centers for Disease Control (CDC). Rest assured that we have taken action and our team is fully prepared to ensure that we continue to provide the energy and services you expect and deserve from us.

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Online Account Manager

To save you time and give you flexibility, your Online Account Manager is available 24/7 to help you manage your account anytime, anywhere on any device. It's your one-stop shop for making a payment, viewing past bills, and more:

Especially during these times, energy for your home and all the things that depend on it is critical. Please make sure all of your contact information is up-to-date so that we can keep you informed and updated. Also, enroll in auto-pay and e-bill to save yourself time, provide peace-of-mind and give yourself one less thing to do.

If you haven't set up your Online Account Manager yet, we encourage you to do so - it's quick and easy.

Make a One-Time Payment

One-Time Payment: Our fastest payment method!

Especially during these times, energy for your home and all the things that depend on it is critical. Please make sure all of your contact information is up-to-date so that we can keep you informed and updated. Also, enroll in auto-pay and e-bill to save yourself time, provide peace-of-mind and give yourself one less thing to do.

Frequently Asked Questions

Visit our frequently asked questions on billing, outages, our services and more.

Support for Affected Customers

We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:

  • Deferred Payment Plan: You can set up a formal arrangement with us to pay an outstanding electric bill in installments. Call 1-855-534-3881 to get started.
  • Payment Extensions: Get a short-term extension of the due date for the full payment of your past-due balance. Call 1-855-534-3881 to get started.
  • Neighbor-to-Neighbor: Contact the local community action agency in your area for assistance paying your electric bill.
  • COVID-19 Relief Program: The Texas PUC has set up a bill assistance program for customers impacted by COVID-19. Please call 866-454-8387 and press option 1 for more information and to check eligibility.

Contact Us

Get in touch with our dedicated support team by starting a live chat at the bottom of this page, giving us a call, or sending a message. Visit our contact us page to learn more.

Energy Usage

With the increased potential of staying home during the day and warmer weather on the way, it’s never been a better time to be more conscious of home energy usage. Texas customers can register on the Smart Meter Texas website to help monitor their energy use in real time. Our blog has several tips you can use to reduce your energy use as well.

For additional information about COVID-19, visit the Centers for Disease Control at cdc.gov or your local health department website.

We’re proud to serve you and your family and hope you stay safe during this time. Thank you for being a First Choice Power customer.