Questions? Contact Us!

We love talking to our customers. See below for how to get in touch.

Customer Care and Bill Pay

Call toll-free: 1-866-469-2464
Power-to-Go: 1-855-676-7239

Mon - Fri: 7:00 a.m. - 7:00 p.m. CT & Sat: 7:00 a.m. - 4:00 p.m. (Closed Sunday)


Chat

Mon - Fri: 7:00 a.m. - 8:00 p.m. CT & Sat: 8:00 a.m. - 6:00 p.m. CT (Closed Sunday)


To Sign Up With First Choice Power:

Call toll-free: 1-855-534-3881
Power-to-Go: 1-855-676-7239

Mon - Sat / 7:30 a.m. - 8 p.m. CT (Closed Sunday)


Social Care:

Mon - Fri 8:00 a.m. - 5:00 p.m. CT


Email:

General: FirstChoicePower@directenergy.com

Power-to-Go: FirstChoicePowerToGoHelp@directenergy.com


General Mail:

First Choice Power
PO Box 180
Tulsa, OK 74101-0180

Power-to-Go:
PO Box 180
Tulsa, OK 74101-0180

Pay by Mail:

First Choice Power
PO BOX 660808
DALLAS, TX 75266-0808

Send Us A Message

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EMERGENCY CONTACT INFORMATION

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

AEP Texas Central
1-866-223-8508
AEP Texas North
1-866-223-8508
Centerpoint Energy
1-800-332-7143
Sharyland Utilities
1-956-668-9551
TNMP
1-888-866-7456
Oncor
1-888-313-4747