Rated 3 out of
5
by
Toni from
Call center is the downfall!
I have had FCP for 15 years and give the billing 5 stars by itself, I am 5 star satisfied with my costs. But the call center?? 1 Star! Over the past few years the call center has become SO difficult to communicate with as far as comprehension goes. I had to make 4 phone calls yesterday and speak to 4 different people that did not understand what I was trying to say and each call lasted about 13 minutes simply because they kept having to say ‘thank you ma’am I understand let me check on that’ and then put me on hold for 30 to 45 seconds each time. It wasn’t a language barrier, they each spoke perfect English. It was a comprehension barrier. All I wanted to know was the difference between the renewal plans because my plan was not on the website. They kept asking me to clarify things they should already see on their computer. ‘Excuse me ma’am can you tell me which plan you are on...okay let me check on that’ and then I’m on hold for another minute. I don’t want to be offensive and ask for ‘someone that speaks with a Texas accent’ but I need to be able to have someone I can relate to. Where is press 1 for English, press 2 for Spanish, and press 3 for Steve Harvey or Ryan Seacrest? Come on, sad to say this brings me to a mediocre 3 star average.
Date published: 2019-05-18
Rated 1 out of
5
by
jaclyn from
Very Rude Customer Service Agent
I just got off the phone with a service agent named "Mark." I had not issue speaking with him, but he wanted all of my information right off the bat to sign me up. I let him know multiple times that I was not looking for him to sign me up, but instead to get information about my usage and get a rough bill estimate. He tried many times after that to get my information and address and I finally told him that I could provide him my zip code but not my actual address because it should be enough. He got very frustrated and started to blame me. I let him know that he does have the ability to look up a rough estimate as did many other companies with just my zip code. I was simply asking for numbers, not sign up. He was very rude and could not wait to get off the phone with me because I was not signing up with him.
Date published: 2019-04-25
Rated 1 out of
5
by
Mandy from
The worst company ever!
The website has the wrong account number and its all just a mess! The highest bill I have ever had!
Date published: 2019-03-04
Rated 1 out of
5
by
Tracy from
We have never had a bill this high
Service is poor I have tried to log in to my app and it will start logging in but then will say I have wrong password
Date published: 2019-01-13
Rated 4 out of
5
by
Lucky Penny from
I live the Free weekend plan
I have had this plan for 4 months & have already referred 2 of my friends to it. It saves me a lot of money that I can spend on the other things I need.
Date published: 2019-01-08
Rated 5 out of
5
by
Nanold from
I LIKE THAT PLAN
I purchased this plan a 2 month a go
Date published: 2019-01-05
Rated 4 out of
5
by
Badude11 from
I love this plan!
So far my Bill keeps going up, I'm waiting to see if it will keep increasing or remain constant!
Date published: 2019-01-05
Rated 2 out of
5
by
Bongo from
It sucks
This plan is horrible. The customer service agent had an attitude when I sign up for this plan and it ended up to be a bad plan. I won’t recommend this to anyone
Date published: 2019-01-05
