How Energy Gets to Your Home
When you choose a Texas electric company for your home, that company sells you the electricity you need at the rate and term length you agreed to for your plan. However, it doesn’t generate the power or maintain the power grid that delivers electricity to your home. Here’s what actually happens:
1) Power generation companies operate power plants that use coal, nuclear fuel, natural gas, or renewable resources like wind, water, or solar power, produce electricity.
2) The utility company for your geographic area (officially called a Transmission and Distribution Service Provider, or TDSP) handles the physical delivery of electricity power to your home. This includes:
- Delivering power to people’s homes and businesses over high-voltage transmission lines
- Taking care of poles, lines, meters, and other equipment
- Servicing connections and disconnections
- Restoring service after power outages
3) The electric companies vying for your attention are called Retail Electric Providers (REPs). The one you choose sells you the electricity you use. REPs like First Choice Power assist with billing, payment, plan selection, customer service, and more.
With so many people involved in the Texas electricity industry, there can be confusion about who to call if you have questions. Actually, it’s rather simple:
1) If you have a power outage in your home not related to a late or delayed payment, please call the TDSP for your area. This number should be on your electricity bill.
2) All other questions related to you electricity service should be directed to the REP you chose for your home. If that company cannot answer your question, they will help you find the answer you need.
Hopefully, this helps you understand the basics of how electricity works in Texas.