Other electric companies might hide their phone numbers, but not us. We’re so happy to talk to our customers that we put our customer service on every page of our Website. (See it up there at the top?) And when you call us, you can talk to a real, live person. Here are some other ways you can get in touch:
Corporate Office
First Choice Power
225 E. John Carpenter Freeway
Suite 1500
Irving, TX 75062
Residential Enrollments (Sign Up For Service)
Call toll-free: (866) 469-2464
(8 a.m. – 8 p.m. CT M-F / 8 a.m. – 5 p.m. CT Sat.)
Customer Care, Billing and General Information
Call toll-free: (866) 469-2464
(8 a.m. – 8 p.m. CT M-F / 8 a.m. – 5 p.m. CT Sat.)
Report a Power Outage
Make sure to call your local TDSP (transmission and distribution service provider)—they’re the company that takes care of the poles and wires in your area. Their number is listed here or at the bottom of your First Choice Power electric bill.
Questions About Your Bill
Sign in to My Account, then click the Bill Inquiry link and send a service request.
Feedback and Inquiries
Got a question? Want to tell us about an experience? We would love to hear from you. Call our Customer Care line toll-free at (866) 469-2464 or drop us an e-mail at CustomerService@FirstChoicePower.com.
Mail All Payments to:
First Choice Power (Remittance)
PO BOX 659603
San Antonio, TX 78265-9603
Additional Payment Locations
Find the nearest location, or contact Western Union at (800) 551-8001 or Fidelity Express at (877) 508-0472.
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