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Is First Choice going to begin installing Smart Meters? If so, when can we expect them to be installed in Elgin, TX?
Will they operate with Google’s PowerMeter program to allow customers to view detailed reports of their own usage?
Also, will you use them to control our power usage–reducing power to us during peak power use times, for example? How else do you plan to use these meters? What are the benefits?
Thank you!
Dear Inquisitive:
Thank you for visiting the First Choice Power blog and submitting a question.
First Choice Power and other retail electricity providers (REPs) do not install or provision electronic AMS (aka “smart”) meters. The schedule for installation, the actual installation and all ongoing maintenance is managed by the Transmission and Distribution Service Providers. Elgin is part of ONCOR’s service territory. You can visit the ONCOR Web site and input your ESIID to be advised of the AMS meter installation time frame/window for your service location.
First Choice Power is developing programs over the coming months that will offer enhanced tools and product alternatives to assist customers in effectively managing their energy usage. Learn more about our Control First prepaid product (www.FirstChoicePower.com/controlfirst) that uses AMS meters.
The Texas portal to provision consumers’ energy monitoring devices and link them to the their actual usage data will enter into its first phase of operation after Jan. 31, 2010. Additionally, Google is in the pilot phase of testing its Power Meter testing now, so it is not yet available to the general public. It is our understanding that once Google completes its testing and makes its product available to the general public, this energy management tool will be functional via the Texas portal. However, that information would need to be confirmed directly with Google and with ONCOR at the appropriate time.
We look forward to working with our customers to utilize this new technology to help them better manage their energy usage.
Thanks again for your post.
I want lodge a complaint, I have been a customer with first choice over 12 months good paying. I recently moved n had my services transfered to my new address besides having alk these fees I had my services dusconnected. the rep who help me gotta smart with me n basically told me to switch my service after I was kinda upset about the fees. The problem really came when after being in my new apt 4 days my service was disconnected thinking it was a problem witg my apt after calling custiner service and them telling me everything was ojay. I fi.d tnat it was due ti that rude reo having put the wrong apt number on my new apt. After knowing the error I called to have them turn my service back in for them to telk me they have to listen to the original call an it would take 1 to 2 business day for my service to be restore for thier error. It comes to find out after they listen to the recording I gave the correct address an apt number n the rep keyed it in wrong. I still at this point did not get any type of compensation they saying I would not be charge any fees on the wrong aot and why should I when it was on the wrong apt. They told me it would take oncord 1 to 2 days. Which I called oncor and they said tbey did not see a request in there system still for the new address as they wiuld have went back to turn them on. So first choice lied to me. I would nit recommend this company to anyone steerff
Thanks for your comment, and we apologize for the trouble you’ve gone through. We want to help! We reached out via e-mail yesterday. Please let us know if there is a better way to reach you.
im pretty sure this person is upset because she has never misunderstood anyone in her life time or did anything that to fix an error on thier part that wasnt instantanious!
Yes Our old apt. needs to be condemed we searched for a new and safer place and it wasnt to be ready till the nov.7th 2010 and we been informed it is ready! We need to transfer our Existing Account as early as Saturday 10/30/10 and keep the current address on till monday morning 10/01/10 shutting it off asap on that day!We are sorry for any inconvienence with this but,Iam Disabled and my moving crew can only help me on Saturday cause they are all full time employees during the week! Thank you
Thanks for sending us your request, Sebastieno. We sent your information to the right people, and everything should be set. Let us know if you have further questions. Best of luck with your move!