Category Archives: Service and Support

Go Easy On Yourself

What have you done lately to make life easier for yourself? Made your lunch the night before? Planned out your family’s meals for the week? Coordinated a car pool? Setting your First Choice Power account to make automated payments is another smart way to plan ahead and take something off your plate. All you have to do is save your payment information (either your credit … Read More…

Ask Arthelia: What Do I Get for Referring a Friend?

Did you know that you could save money on your electric bill by referring your friends and family to First Choice Power? It’s easy. You tell your friends and family how much you love First Choice Power and suggest that they join. When they become customers (and give your Referral ID), they get a $60 Prepaid Visa card just for joining. You get up to … Read More…

Ask Arthelia: Can I Get Bill Payment Assistance this Holiday Season?

We know that this time of year is a hard one for some families – purchasing presents for the entire clan, while managing to put food on the table. At First Choice Power, we know this is also a time some customers struggle to pay their electric bill. Well, if you’re in this boat, we have some holiday joy for you! Just call us at 1-866-454-8387 to see … Read More…

Nocona Local Office Officially Open for Business

We officially opened our newest brick and mortar in Nocona, Texas, with hot cocoa, apple cider and holiday spirit on Friday, Dec. 2. First Choice Power has been serving Nocona area for many years, so it was a perfect location for our newest local office. In the past, if you had a question about your electricity, wanted to turn on service or renew your contract, you would call … Read More…

Join Us At Our Nocona Local Office Grand Opening this Friday

First Choice Power’s newest brick and mortar will officially open for business this Friday, Dec. 2, in Nocona, Texas! The storefront, located at 109 Elm Street, is part of First Choice Power’s You First commitment – providing quality, in-person customer service. Customers may visit the Nocona local office to sign up for residential or commercial service, get help in choosing the plan that’s best for them, pay bills, ask questions about energy services and … Read More…

#EcoMonday: Smart Meters Are On the Rise

Black Friday is over, but holiday shopping has just begun. Sitting atop most holiday wish-lists are smart items: smart phones, smart tablets, smart cars, even smart refrigerators! But you may already have a pretty nifty smart gadget in your home; if not, you may be getting one sooner than you think. A new report by Berg Insight says more than 50 percent of North America … Read More…

The 3D Enrollment Experience

By Guest Contributor: Shanta Cooper We received a phone call from Terrence Hadley at First Choice Power‘s Lewisville Local Office as he wanted to enroll with First Choice Power. After we spoke on the phone, we invited him out to the Lewisville Local Office and he had no idea what we had in store for him! Hadley had the pleasure of being the FIRST customer to enroll via the PowerWise … Read More…

Taking the Guesswork Out of Your Energy Bills

The weather, especially right now, is absolutely unpredictable in Texas – The Examiner reports that utility bills for Texans in summer months can range from $75 to $500. Furthermore, RSS Weather reports that daily temperatures can fluctuate by as much as 30 degrees between the months of October and April! Not only does this make dressing for the weather difficult, it also creates a stressful … Read More…

Ask Arthelia: What Can I Do If I’m Having Trouble Paying My Bill?

At First Choice Power, we understand that sometimes making ends meet is difficult. You may not think you have any options. But, what you may not know is that your account may qualify for a payment arrangement. I recently worked with a single mom of three, who admitted that at month’s end, she had to make a critical decision to either pay to keep her power on, or … Read More…

Two Hats Partnering to Take Care of a Customer in Need

I recently had a customer that contacted the Public Utility Commission (PUC) regarding a disconnect for non-pay. When I responded to the PUC, I painted a timeline associated with the billing and disconnect activity. The PUC ruled in our favor and the story ended… or did it? At First Choice Power, we partner with Credit and Collections to get to the root cause of a customer … Read More…