Author Archives: Arthelia


Ask Arthelia: What Do I Get for Referring a Friend?

Did you know that you could save money on your electric bill by referring your friends and family to First Choice Power? It’s easy. You tell your friends and family how much you love First Choice Power and suggest that they join. When they become customers (and give your Referral ID), they get a $60 Prepaid Visa card just for joining. You get up to … Read More…


Ask Arthelia: Can I Get Bill Payment Assistance this Holiday Season?

We know that this time of year is a hard one for some families – purchasing presents for the entire clan, while managing to put food on the table. At First Choice Power, we know this is also a time some customers struggle to pay their electric bill.  Well, if you’re in this boat, we have some holiday joy for you! Just call us at 1-866-454-8387 to see … Read More…


Ask Arthelia: What Can I Do If I’m Having Trouble Paying My Bill?

At First Choice Power, we understand that sometimes making ends meet is difficult. You may not think you have any options. But, what you may not know is that your account may qualify for a payment arrangement.   I recently worked with a single mom of three, who admitted that at month’s end, she had to make a critical decision to either pay to keep her power on, or … Read More…


Ask Arthelia: Can I Get a Handwritten Response?

In the age of social media, it’s nice to know that you can reach a multitude of people in a matter of minutes. The Internet is truly the information highway! At First Choice Power, we are committed to reaching customers — wherever they are.   In May 2011,  I received a  letter from a long-term customer. The customer stated that he did not have access to the Internet … Read More…


Two Hats Partnering to Take Care of a Customer in Need

I recently had a customer that contacted the Public Utility Commission (PUC) regarding a disconnect for non-pay.  When I responded to the PUC, I painted a timeline associated with the billing and disconnect activity. The PUC ruled in our favor and the story ended… or did it? At First Choice Power, we partner with Credit and Collections to get to the root cause of a customer … Read More…


Ask Arthelia: Why Am I Being Billed At a Different Rate?

Last month, our Customer Care Advocate, Arthelia Harris, answered the question, “Why is my electricity bill higher than normal?” Now, she’s back and ready to respond to another frequently-asked customer service question! Question: I renewed my contract weeks ago.  Why am I still being billed at the old rate? Arthelia: Your new rate is effective the first read-cycle after you renew your contract.  Depending on … Read More…


Ask Arthelia: Higher Than Normal Electricity Bill

Our Customer Care Advocate, Arthelia Harris, is here to answer a frequently asked customer service question! Question: Why is my electricity bill higher than normal? Arthelia: If you’re concerned about a higher than normal bill, check your consumption history and see if it is in line with the same time last year. Your electricity use history may be found on page two of your bill. Have a … Read More…